Claire Coates
Ballarat
Summary
Seasoned hospitality leader with a proven track record at Burkes Hotel Motel Yarrawonga, excelling in guest relations management and staff training. Elevated customer satisfaction through strategic analysis and employee development. Skilled in revenue generation and interpersonal communications, consistently achieving high guest satisfaction ratings.
Overview
16
16
years of professional experience
Work History
Motel/Hotel Manager/Owner
Burkes Hotel Motel Yarrawonga
01.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Motel/ Hotel Manager/Owner
Colac Central Hotel Motel
03.2020 - 11.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Nurse
St John of God Ballarat
12.2008 - 03.2018
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Education
Bachelor Of Nursing - Nursing
University of South Australia
Adelaide, SA12.2008
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Staff scheduling
- Staff training
- Interpersonal communications
- Hospitality
- Quality assurance
- Staff supervision
- Reservations management
- Food and beverage operations
- Telephone etiquette
- Marketing
- Employee development
- Strategic planning and analysis
- Account administration
- Employee scheduling
- Revenue generation
- Guest experiences
- Social media networking
- Employee performance reviews
Timeline
Motel/Hotel Manager/Owner
Burkes Hotel Motel Yarrawonga
01.2023 - Current
Motel/ Hotel Manager/Owner
Colac Central Hotel Motel
03.2020 - 11.2022
Nurse
St John of God Ballarat
12.2008 - 03.2018
Bachelor Of Nursing - Nursing
University of South Australia
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