Claire Hafner
Brisbane
Summary
Operations professional with strong background in optimizing processes and ensuring operational efficiency, honed at Bunnings. Known for effective team collaboration and delivering consistent results. Skilled in problem-solving, workflow management, and adapting to dynamic environments. Reliable and committed to meeting organizational goals. Demonstrating constant personal growth while streamlining tasks in fast-paced environments. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
Work History
Operations Team Member
Bunnings Warehouse
10.2022 - Current
- Developed strong relationships with vendors and suppliers, negotiating favourable terms for goods and services procurement.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Assisted customers with prompt and polite support in-person and via telephone.
Receptionist Administrator
Harris Black Chartered Accountants
06.2023 - 08.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Team Leader
Schnitz
07.2020 - 02.2023
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Springfield Central State High School
Springfield Central, QLD11-2022
Certificate II - Skills For Work And Vocational Pathways
Nationally Recognised Training
Brisbane, QLD11-2020
Skills
- Retail sales techniques
- Attention to detail
- Problem-solving
- Work Planning and Prioritization
- Time management
- Scheduling
- Data entry
- Multi-line phone operation
Timeline
Receptionist Administrator
Harris Black Chartered Accountants
06.2023 - 08.2023
Operations Team Member
Bunnings Warehouse
10.2022 - Current
Team Leader
Schnitz
07.2020 - 02.2023
High School Diploma -
Springfield Central State High School
Certificate II - Skills For Work And Vocational Pathways
Nationally Recognised Training
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