- Mindfulness Practices
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
Claire Ho
Epping,Australia
Summary
Experienced with coordinating venue operations, ensuring seamless event execution and superior guest experiences. Utilizes strong organizational and communication skills to manage logistics and team dynamics effectively. Track record of enhancing operational efficiency and fostering collaborative environment for successful event outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
The Tea Empire
08.2025 - Current
- Oversaw staff scheduling, optimizing resource allocation for peak operational efficiency.
- Implemented process improvements that increased customer satisfaction ratings through enhanced service delivery.
- Analyzed feedback from events to refine processes and enhance future operational outcomes.
Duty Manager
Beer Republic Tavern
12.2022 - 11.2024
- Identifying and rectifying discrepancies in report to hand over to night audit team.
- Preparing venue and staff members for guest influx from hotel check-ins and bookings.
- Overseeing bar operations such as stock, prep, and set-up to maintain optimal service.
- Providing customer service and addressing customer concerns and queries.
Mental Health Support Worker
Primacy Care
10.2022 - 03.2023
- Providing psychoeducation, support, and mentoring to participants in line with the NDIS social model of recovery.
- Ensuring individual autonomy and supporting informed decision making.
- Maintaining consistent communication with support coordinators to optimize participant wellbeing.
- Managing multiple caseloads and adapting in stressful circumstances.
Food and Beverage Attendant
Merrywell Bar & Dining
06.2018 - 10.2022
- Working in a high volume and fast-paced environment whilst engaging with customers.
- Versatility in skills with managing the food pass, waitressing, and food and drinks running.
- Providing experienced bartending service during restaurant and nightclub service and across different venues.
- Comprehensive knowledge of beverages and cocktail recipes.
Education
Diploma - Legal Services
Victoria University
05.2018
Bachelor - Psychological Studies
Victoria University
06.2024
Skills
- Booking management
- Staff supervision
- Event planning and management
- Team management
- Guest relations
- Staff scheduling
- Food and beverage sales
- Writing and verbal communication
- Advertising and marketing
Certification
- Employee Working with Children’s Check (2022)
- NDIS Worker Screening Check (2022)
- First Aid and CPR Certificate (2022)
- Responsible Serving of Alcohol (2023)
Interests
Timeline
Assistant Venue Manager
The Tea Empire
08.2025 - Current
Duty Manager
Beer Republic Tavern
12.2022 - 11.2024
Mental Health Support Worker
Primacy Care
10.2022 - 03.2023
Food and Beverage Attendant
Merrywell Bar & Dining
06.2018 - 10.2022
Bachelor - Psychological Studies
Victoria University
Diploma - Legal Services
Victoria University