Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natasha Wilson

Mount Isa,Australia

Summary

20 years of hospitality experience working in fast actioned high intensity environments. Resourceful team leader demonstrating flexibility and initiative with solid supervision team members ¹ensuring quality and efficiency. Excellent time manageqment and organisational skills with experience in coordinating jobs, scheduling work, and organising equipment and materials. Always Maintain the highest quality of standards. Strong interpersonal and conflict resolution skills and the ability to form effective working relationships. Exceptional safety leadership with an ability to identify and eliminate hazards in the workplace. Track record of responsible decision making. Flexible, co-operative team player who respects other’s right to their own opinion, thrives on collaborating with diversely talented team members, and shares skills and experience readily. Motivation: Conscientious and dedicated, with a positive ‘can do’ attitude, enthusiastically working long hours to achieve objectives. Ability to readily accept responsibility, work diligently unsupervised and use initiative in responding to a challenging situation. Communication: Ability to communicate effectively at all levels, including negotiating with suppliers, maintaining a high standard of customer relations and diplomatically resolving problems and building bridges. Computer Skills: Windows XP, Microsoft Word, PowerPoint, Microsoft Excel, Internet and Email.

Overview

12
12
years of professional experience

Work History

Assistant Venue Manager

Sandis
Magnetic Island , Qld
08.2024 - 03.2025
  • Coordinated event logistics and schedules for various functions at the venue.
  • Assisted in managing staff schedules and daily operations of the venue.
  • Maintained communication with vendors and suppliersStaff Management:
  • Train, mentor, and lead staff to ensure high service standards and foster a positive work environment.
  • Operations Oversight:
  • Support the general manager in managing daily operations, ensuring smooth service flow, and coordinating staff duties.
  • Customer Experience:
  • Maintain and improve the quality of service to meet and exceed guest expectations.
  • Financial Control:
  • Assist with controlling operating costs and contributing to the venue's financial targets.
  • Compliance:
  • Ensure adherence to standard operating procedures, health and safety regulations, and food safety compliance.
  • Event Management:
  • Coordinate and manage events, including weddings and other functions, to ensure successful execution.

Underground Agitator Driver / Batch plant Operator

Jetcrete Operations
07.2022 - 03.2023
  • Ensures all scheduled work activities are correctly planned, including the required controls, materials, tooling and any other resources required to complete the task safely.
  • Complete risk assessments and relevant documentation associated with day-to-day operations.
  • Job planning and coordinating materials and equipment.
  • Always Ensuring a safe working environment participating in toolbox talks and assisting with writing JSEAS and Wracs.
  • Develop and mentor individual team members and promote a culture of continuous improvement through encouraging crew members to participate in and add input to meetings and discussions.

Sales Consultant and Accounts Manager

Pacific Domain
09.2018 - 08.2019
  • Ensures all scheduled account and sales activities are correctly planned, including the required controls, materials, tooling and any other resources required to complete the task efficiently.
  • Develop and mentor individual team members and promote a culture of continuous improvement through encouraging crew members to participate in and add input to meetings and discussions.
  • Develop strong and trusting relationships with customers.
  • Prepare sales reports for monthly investor meetings.
  • Collaborate with internal departments to facilitate client needs.
  • Manage a portfolio of upcoming clients.
  • Resolve client’s complaints and challenges.
  • Negotiate contracts and close agreements to maximise income revenue.

Head Chef

Dingo Beach Hotel
07.2015 - 08.2018
  • Planning and designing menus for eating establishment.
  • Calculating costs and liaising with suppliers.
  • Directing kitchen operations and managing kitchen staff.
  • Overseeing the food preparation, cooking and cleaning processes.
  • Delegating tasks and resolving issues as they arise.
  • Ensuring compliance with hygiene and health and safety regulations.
  • Liaising with the general manager to ensure operations run smoothly.
  • Ensuring all ingredients are fresh and meet quality standard.
  • Develop and mentor individual team members and promote a culture of continuous improvement through encouraging crew members to participate in and add input to meetings and discussions.

Bar Manager / Head Chef

Sandis
10.2012 - 06.2015
  • Planning and designing menus for eating establishment.
  • Calculating costs and liaising with suppliers.
  • Directing kitchen operations and managing kitchen staff.
  • Overseeing the food preparation, cooking and cleaning processes.
  • Delegating tasks and resolving issues as they arise.
  • Ensuring compliance with hygiene and health and safety regulations.
  • Liaising with the general manager to ensure operations run smoothly.
  • Ensuring all ingredients are fresh and meet quality standard.

Education

Skills

  • Staff scheduling
  • Customer relationship management
  • Problem solving
  • Team building
  • Effective communication
  • Time management
  • Conflict resolution
  • Food and beverage sales
  • Venue promotion
  • Guest relations
  • Team management
  • Booking management
  • Marketing
  • Menu planning
  • Strong leadership
  • Service coordination
  • Facility oversight
  • Writing and verbal communication
  • Task prioritization
  • Staff management
  • Event promotion
  • Risk management

References

Full Written References available on request.

Timeline

Assistant Venue Manager

Sandis
08.2024 - 03.2025

Underground Agitator Driver / Batch plant Operator

Jetcrete Operations
07.2022 - 03.2023

Sales Consultant and Accounts Manager

Pacific Domain
09.2018 - 08.2019

Head Chef

Dingo Beach Hotel
07.2015 - 08.2018

Bar Manager / Head Chef

Sandis
10.2012 - 06.2015

Natasha Wilson