Claire McCaughey
Box Hill North,VIC
Summary
A highly dedicated, enthusiastic, and reliable professional with a strong background in hospitality and administration - Claire is known for her excellent customer service skills, a friendly demeanour, and a passion for helping others. She is seeking full or part-time employment where she can utilise her skills and contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Acenda - formerly MLC Life Insurance
Melbourne, VIC
09.2024 - 03.2025
- General administrative requirements.
- Updated client account information as required.
- Answered client inquiries via phone, email, and chat.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Participated in team meetings to further morale, and build relationships.
- Ensured compliance with company policies and regulations at all times.
- Answered client inquiries with courtesy and accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked with Excel and other Microsoft applications.
- Called clients and financial advisers to update their personal details.
- Created a mental health initiative for the customer servicing department.
Vision Switcher & Camera Operator
Studio 12 Photography & Videography
Melbourne, VIC
04.2023 - 12.2024
- Knowledge of Camera equipment and set-ups.
- Knowledge of livestreaming equipment and set-ups.
- Ensure management and efficiency of filming and completing tasks.
- Travel to different locations for filming.
- Vision switching for VFL football games.
- Film & Export sporting events.
Bistro Staff Member
ALH Group
Doncaster
06.2022 - 04.2023
- Delivered exceptional waitressing services.
- Operated cash registers (POS) efficiently.
- Managed table clearing, cleaning, and resetting.
- Excelled in both fast-paced and relaxed environments.
- Prepared and handled food with adherence to safety standards.
- Completed comprehensive ALH Group training.
- Served customers with a focus on satisfaction and complaint resolution.
Floor Staff
Borsch, Vodka and Tears
02.2021 - 04.2021
- Took orders and performed waitressing duties with precision.
- Served alcoholic beverages and food to patrons.
- Operated cash registers (POS) accurately.
- Ensured tables were clean and reset promptly.
- Thrived in a high-energy, fast-paced environment.
- Assisted in opening and closing the venue efficiently.
Floor Staff
Point of View Café, Box Hill Institute
05.2018 - 04.2019
- I took orders and performed waitressing duties with precision.
- Served alcoholic beverages and food to patrons.
- Operated cash registers (POS) accurately.
- Ensured that tables were clean and reset promptly.
- Thrived in a high-energy, fast-paced environment.
- Assisted in opening and closing the venue efficiently.
- Ensured seamless service in professional catering for business functions.
- Resolved customer complaints in a professional manner.
- Maintained an organized and clean work environment.
- Greeted customers and provided assistance with their inquiries.
Café All Rounder
Daily Dose Café
10.2018 - 01.2019
- Operated tills and handled cash transactions.
- Managed table cleaning and kitchen duties.
- Prepared and handled food with care.
- Executed closing procedures efficiently.
- Followed instructions and maintained a fast work pace.
Receptionist (Training)
Box Hill Best Western Tudor Inn
Box Hill
04.2018 - 05.2018
- Answered phone calls and emails professionally.
- Organized cleaning and maintenance schedules.
- Managed accommodation bookings and customer interactions.
- Handled key cutting and customer complaints.
- Managed cash transactions and sensitive information.
- Organized and maintained computer systems and files.
Bistro Staff Member
Box Hill RSL
Box Hill
07.2017 - 12.2017
- Performed waitressing duties, ensuring timely food delivery.
- Managed table clearing, cleaning, and resetting.
- Hosted guests using a computerized booking system.
- Greeted and assisted customers, following instructions precisely.
Education
Bachelor of Film, Television And Animation - Film
Deakin University
Melbourne, VIC03-2025
Diploma of Film, Television, And Animation - Film Production
Deakin College
Burwood, VIC11-2021
High School Diploma -
Swinburne Senior Secondary College
Hawthorn, VIC11-2016
Skills
- Exceptional customer service
- Personable and approachable
- Passion for helping
- Diligent and efficient
- Strong problem-solving
- Effective relationship building
- Adaptable and resilient
- Highly responsible
- Tech-savvy
- Eager to learn
- Creative and imaginative
- Attention to detail
- Communication skills
- Complaint handling
- Problem solving
- POS system operation
- Call center procedures
- Typing 60 wpm
- Inquiry management
- Livestream production
- Camera operation
- Project management
- Team collaboration
- Punctuality and reliability
Certification
- Victorian Working with Children Check
- Responsible Service of Alcohol (RSA), Victoria Bar School, 2016
- Food handling certificate, Victoria Bar School, 2016
- Certificate II in Hospitality, Victoria Bar School, 2016
- RSA Refresher, 05/01/24
Affiliations
Works on short films in spare time as a first assistant director. In charge of scheduling and planning the productions, as well as ensuring the smooth running and management of the crew on film sets
Timeline
Customer Service Team Member
Acenda - formerly MLC Life Insurance
09.2024 - 03.2025
Vision Switcher & Camera Operator
Studio 12 Photography & Videography
04.2023 - 12.2024
Bistro Staff Member
ALH Group
06.2022 - 04.2023
Floor Staff
Borsch, Vodka and Tears
02.2021 - 04.2021
Café All Rounder
Daily Dose Café
10.2018 - 01.2019
Floor Staff
Point of View Café, Box Hill Institute
05.2018 - 04.2019
Receptionist (Training)
Box Hill Best Western Tudor Inn
04.2018 - 05.2018
Bistro Staff Member
Box Hill RSL
07.2017 - 12.2017
Bachelor of Film, Television And Animation - Film
Deakin University
Diploma of Film, Television, And Animation - Film Production
Deakin College
High School Diploma -
Swinburne Senior Secondary College