Claire McCaughey
Box Hill North,VIC
Summary
A highly dedicated, enthusiastic, and reliable professional with a strong background in hospitality and administration - Claire is known for her excellent customer service skills, a friendly demeanour, and a passion for helping others. She is seeking full or part-time employment where she can utilise her skills and contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Acenda - formerly MLC Life Insurance
Melbourne, VIC
09.2024 - 03.2025
- General administrative requirements.
- Updated client account information as required.
- Answered client inquiries via phone, email, and chat.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Participated in team meetings to further morale, and build relationships.
- Ensured compliance with company policies and regulations at all times.
- Answered client inquiries with courtesy and accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked with Excel and other Microsoft applications.
- Called clients and financial advisers to update their personal details.
- Created a mental health initiative for the customer servicing department.
Vision Switcher & Camera Operator
Studio 12 Photography & Videography
Melbourne, VIC
04.2023 - 12.2024
- Knowledge of Camera equipment and set-ups.
- Knowledge of livestreaming equipment and set-ups.
- Ensure management and efficiency of filming and completing tasks.
- Travel to different locations for filming.
- Vision switching for VFL football games.
- Film & Export sporting events.
Bistro Staff Member
ALH Group
Doncaster
06.2022 - 04.2023
- Delivered exceptional waitressing services.
- Operated cash registers (POS) efficiently.
- Managed table clearing, cleaning, and resetting.
- Excelled in both fast-paced and relaxed environments.
- Prepared and handled food with adherence to safety standards.
- Completed comprehensive ALH Group training.
- Served customers with a focus on satisfaction and complaint resolution.
Floor Staff
Borsch, Vodka and Tears
02.2021 - 04.2021
- Took orders and performed waitressing duties with precision.
- Served alcoholic beverages and food to patrons.
- Operated cash registers (POS) accurately.
- Ensured tables were clean and reset promptly.
- Thrived in a high-energy, fast-paced environment.
- Assisted in opening and closing the venue efficiently.
Floor Staff
Point of View Café, Box Hill Institute
05.2018 - 04.2019
- I took orders and performed waitressing duties with precision.
- Served alcoholic beverages and food to patrons.
- Operated cash registers (POS) accurately.
- Ensured that tables were clean and reset promptly.
- Thrived in a high-energy, fast-paced environment.
- Assisted in opening and closing the venue efficiently.
- Ensured seamless service in professional catering for business functions.
- Resolved customer complaints in a professional manner.
- Maintained an organized and clean work environment.
- Greeted customers and provided assistance with their inquiries.
Café All Rounder
Daily Dose Café
10.2018 - 01.2019
- Operated tills and handled cash transactions.
- Managed table cleaning and kitchen duties.
- Prepared and handled food with care.
- Executed closing procedures efficiently.
- Followed instructions and maintained a fast work pace.
Receptionist (Training)
Box Hill Best Western Tudor Inn
Box Hill
04.2018 - 05.2018
- Answered phone calls and emails professionally.
- Organized cleaning and maintenance schedules.
- Managed accommodation bookings and customer interactions.
- Handled key cutting and customer complaints.
- Managed cash transactions and sensitive information.
- Organized and maintained computer systems and files.
Bistro Staff Member
Box Hill RSL
Box Hill
07.2017 - 12.2017
- Performed waitressing duties, ensuring timely food delivery.
- Managed table clearing, cleaning, and resetting.
- Hosted guests using a computerized booking system.
- Greeted and assisted customers, following instructions precisely.
Education
Bachelor of Film, Television And Animation - Film
Deakin University
Melbourne, VIC03-2025
Diploma of Film, Television, And Animation - Film Production
Deakin College
Burwood, VIC11-2021
High School Diploma -
Swinburne Senior Secondary College
Hawthorn, VIC11-2016
Skills
- Exceptional customer service
- Personable and approachable
- Passion for helping
- Diligent and efficient
- Strong problem-solving
- Effective relationship building
- Adaptable and resilient
- Highly responsible
- Tech-savvy
- Eager to learn
- Creative and imaginative
- Attention to detail
- Communication skills
- Complaint handling
- Problem solving
- POS system operation
- Call center procedures
- Typing 60 wpm
- Inquiry management
- Livestream production
- Camera operation
- Project management
- Team collaboration
- Punctuality and reliability
Certification
- Victorian Working with Children Check
- Responsible Service of Alcohol (RSA), Victoria Bar School, 2016
- Food handling certificate, Victoria Bar School, 2016
- Certificate II in Hospitality, Victoria Bar School, 2016
- RSA Refresher, 05/01/24
Affiliations
Works on short films in spare time as a first assistant director. In charge of scheduling and planning the productions, as well as ensuring the smooth running and management of the crew on film sets
References
- Sudesh Prakash, Studio 12, 0417 022 735
- Sandro Falce, MLC Life Insurance, 0434 947 743
Timeline
Customer Service Team Member
Acenda - formerly MLC Life Insurance
09.2024 - 03.2025
Vision Switcher & Camera Operator
Studio 12 Photography & Videography
04.2023 - 12.2024
Bistro Staff Member
ALH Group
06.2022 - 04.2023
Floor Staff
Borsch, Vodka and Tears
02.2021 - 04.2021
Café All Rounder
Daily Dose Café
10.2018 - 01.2019
Floor Staff
Point of View Café, Box Hill Institute
05.2018 - 04.2019
Receptionist (Training)
Box Hill Best Western Tudor Inn
04.2018 - 05.2018
Bistro Staff Member
Box Hill RSL
07.2017 - 12.2017
Bachelor of Film, Television And Animation - Film
Deakin University
Diploma of Film, Television, And Animation - Film Production
Deakin College
High School Diploma -
Swinburne Senior Secondary College