Antoinette Walker
Glen Waverley
Summary
Enthusiastic and reliable team member who takes pride in providing excellent customer service and creating memorable dining/shopping experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Customer Service Team Member
Dan Murphy’s
11.2023 - Current
- Warmly greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Processed cash sales and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed ID checks during alcohol and tobacco sales.
- Learnt skills and processes to work in the Online warehouse independently. These skills included the picking and packing of orders, use of packing equipment, stacking of boxes onto pallets, weighing and moving pallets with manual pallet jack ready for collection.
- Filling and facing shelves and fridges with stock.
Waitress
Mountain View Hotel
03.2006 - 10.2023
- Enhanced customer satisfaction by providing attentive, friendly, efficient table service.
- Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Customer Service Cashier
Woolworths
03.2020 - 10.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service
- Streamlined the checkout process for faster service and improved customer experience.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Advanced Certificate - Residential And Community Services - Disability
Outer Eastern Tafe
Wantirna South12.1994
Syndal High School
Glen Waverley, VICSkills
- Warm, Friendly, Exceptional Customer Service
- Safe Food Handling
- Payment Processing
- Accurate Money Handling
- Food Station Setup
- Allergy Awareness
- Effective and Timely Handling of Complaints
- Active listening
- Positive attitude
- Adaptability
- Reliable and Responsible
Community Work
Jells Park Greyhound Walk Community Group Founder, Organiser and Host
I have been involved with the rescued greyhound community for 14 years. My family has fostered numerous greyhounds and adopted six throughout our journey. I am the founder, organiser and host of the Jells Park Greyhound Walk- a community group of families who have adopted ex-racing greyhounds. We meet monthly for a wonderful day of getting together, support and raising awareness of the plight of ex-racing greyhounds while promoting them as the beautiful companions they are!
Our group which comprises of a wonderful cross section of the wider community has been meeting for 9 years and with the rising popularity of greyhounds as pets we can have 50+ greyhounds attend each walk. In recent years we have organised fundraisers for greyhound rescue and in September 2023 we organised a fundraising event which included a sausage sizzle, raffle, silent auction and stall which saw 146 greyhounds attend with their families! The same event this year saw 117 greyhounds attend but this was due to inclement weather, being Grand Final Weekend and a necessary change of venue. Both events saw thousands of dollars raised for our chosen greyhound rescue and further fostered our wonderful sense of community spirit!
Timeline
Customer Service Team Member
Dan Murphy’s
11.2023 - Current
Customer Service Cashier
Woolworths
03.2020 - 10.2020
Waitress
Mountain View Hotel
03.2006 - 10.2023
Advanced Certificate - Residential And Community Services - Disability
Outer Eastern Tafe
Syndal High School
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