Claire Rash
Milton,NSW
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Using independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Venue Manager
Altar Wine Bar Milton
Milton, NSW
04.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Restaurant Manager
Cupitt's Estate
Milton, NSW
10.2017 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
Reservations Manager (Head Host)
Rockpool Dining Group – Jade Temple Restaurant
03.2017 - 10.2017
- Preparation of event proposals
- Site visits with clients to showcase the venue capabilities
- Preparation and management of the events reporting process
- Management of client feedback, escalate where needed
- Respak and ResDiary (Dimmi)
- Ability to adapt to an ever-changing environment and respond to client needs
- Training staff across all venues of the Rockpool dining group
- Manage the booking process
- Writing of rosters and managing a team.
- Maintaining strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Managed a team of reservation agents, ensuring high-quality service and accurate bookings.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
Reservations Manager (Head Host)
Rockpool Dining Group – Spice Temple Restaurant
03.2015 - 06.2017
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
Host, Cashier, Bar Floor Supervisor
Rockpool Dining Group – Rockpool Bar and Grill Restaurant
08.2011 - 02.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Responsible Service of Alcohol Certificate -
Bar Max
St John's First Aid Certificate -
St John's Ambulance
Retail Operations Certificate 2 -
Auswide Projects
Higher School Certificate -
St Johns High School Nowra
Business Services Certificate IV -
Randwick Tafe
05.2024
Skills
- Time management
- Works well under pressure
- Effective problem solving and organisational skills
- Always exceeding the customer’s expectation
- Positive and personable nature
- Writing and verbal communication
- Personnel Management
- Relationship Building
- Guest Relations
- Vendor Management
- Vendor Relations
- Event planning and management
- Facility Maintenance
- Audio-Visual Management
- Health and safety compliance
- Crowd Control
- Staff Management
- Staff Supervision
- Progress Monitoring
- Service Coordination
- Menu Planning
- Staff training/development
Timeline
Venue Manager
Altar Wine Bar Milton
04.2023 - Current
Restaurant Manager
Cupitt's Estate
10.2017 - 01.2023
Reservations Manager (Head Host)
Rockpool Dining Group – Jade Temple Restaurant
03.2017 - 10.2017
Reservations Manager (Head Host)
Rockpool Dining Group – Spice Temple Restaurant
03.2015 - 06.2017
Host, Cashier, Bar Floor Supervisor
Rockpool Dining Group – Rockpool Bar and Grill Restaurant
08.2011 - 02.2015
Responsible Service of Alcohol Certificate -
Bar Max
St John's First Aid Certificate -
St John's Ambulance
Retail Operations Certificate 2 -
Auswide Projects
Higher School Certificate -
St Johns High School Nowra
Business Services Certificate IV -
Randwick Tafe