Jackson Defreitas
Nirimba,QLD
Summary
Dynamic Venue Manager with a proven track record at CR Cameron Enterprises Pty Ltd, excelling in enhancing customer satisfaction and streamlining operations. Expert in personnel management and regulatory compliance, significantly improving service quality and operational efficiency. Skilled in relationship building and crisis management, adept at leading teams to exceed objectives.
I have extensive experience in venue management and security operations. However, I'm seeking a career change and would like something more physical and hands-on.
Overview
28
28
years of professional experience
Work History
Venue Manager
CR Cameron Enterprises Pty Ltd
04.1995 - 02.2023
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Interactions with licensing for compliance checks and Security Footage downloads.
Security Guard Supervisor
Prosec Security Services
03.2016 - 04.2016
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
- Optimized resource allocation by conducting regular risk assessments and adjusting staffing levels accordingly to meet changing requirements.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted regular patrols of facility to detect and deter security threats.
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Performed security investigations and reported findings to client management.
- Managed security staff rotation for position coverage on breaks.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Education
License Holder - Responsible Management of Licensed Venues
Responsible Manament of Licensed Venues
Sunshine Coast, QLD09.2023
Certificate III - Security Operatations
Asset Training Australia
Sunshine Coast, QLD11.2014
Work Safely in The Construction Industry - Construction Pathways
Tafe Queensland
Sunshine Coast, QLD03.2011
Skills
Writing and verbal communication
Relationship Building
Personnel Management
Event Promotion
Conflict Resolution
Inventory Management
Customer Service
Crisis Management
Time Management
Team Collaboration
Financial Management
Regulatory Compliance Management
Timeline
Security Guard Supervisor
Prosec Security Services
03.2016 - 04.2016
Venue Manager
CR Cameron Enterprises Pty Ltd
04.1995 - 02.2023
License Holder - Responsible Management of Licensed Venues
Responsible Manament of Licensed Venues
Certificate III - Security Operatations
Asset Training Australia
Work Safely in The Construction Industry - Construction Pathways
Tafe Queensland
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