Claire Soulos
Sydney
Summary
Dynamic Clinical Intake Specialist/Counsellor with extensive experience. Skilled in conducting comprehensive mental health assessments and crisis interventions. Proven ability to identify risks and collaborate effectively with multidisciplinary teams, ensuring optimal patient care. Proficient in DSM-5 diagnoses and committed to enhancing client well-being through empathetic support and evidence-based practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Intake Specialist
New Vision Psychology
09.2022 - Current
- Conduct interviews/risk assessments with new patients or clients to gather medical, psychological, and social history.
- Use standardised intake forms or tools to document patient symptoms, concerns, and treatment needs.
- Accelerated response times to crisis situations through effective triaging and prompt intervention strategies.
- Enhanced patient care by conducting comprehensive clinical assessments and determining appropriate level of care.
- Identify any immediate risks (e.g., suicidal ideation, substance use, abuse).
- Work closely with physicians, therapists, social workers, and case managers to assign the patient to the right provider or service.
- Worked closely with children, adolescents and NDIS participants.
- Ensure all processes comply with legal, ethical, and clinical standards.
Social Worker
Contracted
02.2022 - 06.2024
- Conduct intake interviews and assessments to understand clients’ emotional, social, medical, and financial needs.
- Identify strengths, risks, and barriers to stability or well-being.
- Monitor progress and adjust services as needed to support positive outcomes.
- Offer short-term counselling, crisis intervention, or emotional support for clients dealing with:
- Mental health issues
- Substance use
- Family conflict
- Domestic violence
- Grief and loss
Counselor
We Lysn
01.2021 - 10.2022
- Conduct initial assessments or interviews to understand the client's issues, background, and goals.
- Use standardised tools or clinical judgment to evaluate mental health, emotional status, or behaviour.
- Identify conditions like depression, anxiety, trauma, substance use, etc.
- Use various therapeutic techniques such as:
- Cognitive Behavioural Therapy (CBT)
- Motivational Interviewing
- Solution-Focused Therapy
- Trauma-Informed Care
- Track the client's progress through regular sessions and notes.
- Involved in safety planning or referrals to emergency services.
Telephone Crisis Supporter
Lifeline
03.2020 - 07.2021
- Listen non-judgmentally and empathically to callers in distress.
- Help people express their feelings and feel heard and understood.
- Support callers dealing with issues like suicidal thoughts, self-harm, trauma, loneliness, grief, or anxiety.
- Use grounding techniques and calm communication to help regulate the caller’s emotions.
- Offer coping strategies for managing immediate stress or emotional overwhelm.
- Remain composed and compassionate, even when callers are angry, panicked, or incoherent.
- Follow strict confidentiality and privacy guidelines.
Counselor Trainee
Embrace the Moment Psychology
02.2020 - 02.2021
- Provide individual, group, or family counselling under supervision.
- Work with clients on issues such as:
Anxiety, depression, stress
Relationship or family conflict
Self-esteem and identity development - Collaborate with clients and supervisors to create goal-oriented treatment plans.
- Use evidence-based techniques like:
Cognitive Behavioural Therapy (CBT)
Person-Cantered Therapy
Solution-Focused Brief Therapy - Maintained strict confidentiality in all interactions with clients, adhering to ethical guidelines set forth by professional organizations.
Education
Honours - Applied Psychology
The University of New England
Sydney, NSW11-2025
Bachelor of Science - Applied Psychology & Counselling
The University of Notre Dame
Sydney, NSW02-2020
Skills
- Skilled in conducting initial mental health and biopsychosocial assessments
- Identifying presenting issues, risk factors, and client needs
- Understanding of DSM-5 diagnoses, trauma, substance use, and behavioural health disorders
- Familiarity with crisis intervention models and care levels
- Knowledge of safety planning and referral protocols
- Accurate and timely completion of intake forms, risk assessments, and case notes
- Collaboration and teamwork
Certification
- Australian Counselling Association Membership.
- Working with Children Check
- Police Check
- First Aid
- Australian Association of Social Workers
Timeline
Clinical Intake Specialist
New Vision Psychology
09.2022 - Current
Social Worker
Contracted
02.2022 - 06.2024
Counselor
We Lysn
01.2021 - 10.2022
Telephone Crisis Supporter
Lifeline
03.2020 - 07.2021
Counselor Trainee
Embrace the Moment Psychology
02.2020 - 02.2021
Honours - Applied Psychology
The University of New England
Bachelor of Science - Applied Psychology & Counselling
The University of Notre Dame
Similar Profiles
Claire SoulosClaire Soulos
Clinical Intake Counsellor at New Vision PsychologyClinical Intake Counsellor at New Vision Psychology
Tahlei ArmstrongTahlei Armstrong
Psychology Clinic Receptionist/Administrator Assistant at Vision PsychologyPsychology Clinic Receptionist/Administrator Assistant at Vision Psychology
Samantha AbouzeeniSamantha Abouzeeni
General Member at The Michigan School of Psychology: Middle Eastern and North African Psychology ClubGeneral Member at The Michigan School of Psychology: Middle Eastern and North African Psychology Club
Shaun KumarShaun Kumar
National Sales Manager – Hotels Segment at JDE Peet'sNational Sales Manager – Hotels Segment at JDE Peet's
Areesh AlamAreesh Alam
WordPress Content & Site Manager at Global Vaddo CharityWordPress Content & Site Manager at Global Vaddo Charity