Rotchana Sripakdee
Sydney
Summary
Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cafe Manager
Punthai Coffee
10.2024 - 09.2025
- Supervised daily operations, ensuring smooth workflow and high-quality service standards.
- Trained and mentored staff on best practices in customer service and coffee preparation.
- Resolved customer complaints effectively, fostering a positive atmosphere and repeat business.
- Coordinated staff schedules to match peak business hours, enhancing operational efficiency.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Assistant Cafe Manager
Punthai Coffee
01.2023 - 09.2024
- Assisted in managing daily cafe operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff schedules and training sessions to optimize team performance and service efficiency.
- Implemented inventory management practices, reducing waste and maintaining stock levels for peak hours.
- Developed promotional strategies to enhance customer engagement and increase sales during seasonal events.
Barista
Punthai Coffee
01.2022 - 12.2022
- Prepared and served high-quality beverages following established recipes and techniques.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted customers in menu selection, providing exceptional customer service and support.
- Operated coffee-making equipment, adhering to safety and operational standards.
Food and Beverage Intern
Pattaya Modus Beachfront Resort
04.2021 - 06.2021
- Assisted in daily food and beverage operations to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely service and high-quality standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Arts - English
Burapha University
Chon Buri, Thailand07-2021
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Staff management
- Hiring and training employees
- Customer service
Timeline
Cafe Manager
Punthai Coffee
10.2024 - 09.2025
Assistant Cafe Manager
Punthai Coffee
01.2023 - 09.2024
Barista
Punthai Coffee
01.2022 - 12.2022
Food and Beverage Intern
Pattaya Modus Beachfront Resort
04.2021 - 06.2021
Bachelor of Arts - English
Burapha University