Claire Wallace
Brisbane,QLD
Summary
Energetic Hospitality Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability to ensure positive guest experiences and smooth operations.
Overview
5
5
years of professional experience
Work History
Beauty Therapist
Suzy Higgins
Brisbane, QLD
2024.10 - 2025.11
- Supervised a team of eight (8) therapists and responsible for recruitment, rostering, on-going training and Payroll
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Responded to customer inquiries by phone, email, and in person.
Bartender/Restaurant Hostess
The Grand Hotel
Gold Coast, QLD
2022.10 - 2024.10
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bartender/Restaurant Hostess
The Grand Hotel
Cairns, QLD
2020.10 - 2023.10
- Provided drink suggestions to customers based on their preferences.
- Collected and organized daily till totals and tips.
- Greeted frequent visitors by name and explained new promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
Education
Advanced Diploma of Beauty Therapy -
South Bank Tafe
Brisbane, QLD2020-01
High School Diploma -
St Aidans Anglican Girls School
Corinda1998-01
Skills
- Bar restocking
- Food service
- Inventory
- Professional appearance
- Team player attitude
- Clear and effective communication
- Cash and credit transactions
- Marketing and sales experience
- Responsible alcohol service
Timeline
Beauty Therapist
Suzy Higgins
2024.10 - 2025.11
Bartender/Restaurant Hostess
The Grand Hotel
2022.10 - 2024.10
Bartender/Restaurant Hostess
The Grand Hotel
2020.10 - 2023.10
Advanced Diploma of Beauty Therapy -
South Bank Tafe
High School Diploma -
St Aidans Anglican Girls School