Claudia Herbert
Abernethy,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Cypress Lakes Resort
Pokolbin, 2320
08.2022 - Current
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
- Coordinated with maintenance staff regarding repairs or replacements needed in guest rooms.
- Drafted guest invoices and posted charges to individual accounts.
Nursing Assistant
Northern Coalfields Community Care Association
Cessnock, NSW
10.2020 - 07.2022
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Checkout Operator
Coles
Cessnock, NSW
09.2019 - 10.2020
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Performed opening and closing procedures for store registers as required.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Certificate 3 in Individual Support - Nursing
Atwea College
Cessnock06-2022
Some College (No Degree) - Year 10 Certificate
Cessnock High School
Cessnock10-2020
Skills
- Professional Appearance
- Reservation Management
- Complaint Handling
- Guest Relations
- Administrative Skills
- Time Management
Certification
- First Aid Certificate
- Manual Drivers License
- Certificate 3 in Individual Support
References
- Hope Edwards - Front Office Supervisor - Cypress Lakes Resort - 0427 810 257
- Darren Larsen - Cellar Foreman - Tyrell's Winery - 0407 844 701
Timeline
Front Desk Guest Service Agent
Cypress Lakes Resort
08.2022 - Current
Nursing Assistant
Northern Coalfields Community Care Association
10.2020 - 07.2022
Checkout Operator
Coles
09.2019 - 10.2020
Certificate 3 in Individual Support - Nursing
Atwea College
Some College (No Degree) - Year 10 Certificate
Cessnock High School
- First Aid Certificate
- Manual Drivers License
- Certificate 3 in Individual Support
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