CLAUDIA WATSON
SPEARWOOD
Summary
PROFESSIONAL PROFILE & ATTRIBUTES I have considerable experience as a Manager working in customer service industries. I pride myself on my attention to detail and high level of communication and problem solving skills. I am a highly motivated team player who demonstrates professional acumen when supporting customers from diverse cultures and demographics. I am a conscientious and diligent individual with a strong work ethic. I am adaptable to any situation, and work equally well autonomously or as part of a team. I am professional, friendly, reliable and courteous and I am always willing to seek suitable opportunities to improve my knowledge and skills.
Overview
5
5
years of professional experience
Work History
Disability Support Worker
Good Sammy Enterprises
01.2022 - Current
- Provide support for individuals with physical and intellectual disabilities to achieve their goals in the community and also within their workplaces
- Documenting progress, concerns and achievements and providing feedback to participant
- Supporting participants with community access, assist with daily living activities and shopping
- Develop trust and positive rapport with individuals and families.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
MANAGER
Mecca Maxima
04.2021 - Current
- Liaising with management in relation to timesheets including overtime, hours worked and leave taken
- Responsible for coordinating bookings and appointments within a busy organisation
- Responsible for rostering staff and processing leave
- Receipting and managing payments including cash and eftpos
- Advanced computer skills with the ability to use various systems and software
- Able to respectfully relate to people from various diverse and cultural demographics
- Maintain positive, collaborative and professional relationships with various staff and customers
- Provide a high level of customer service while handling telephone and face to face inquiries
- Maintain accurate stock controls and complete orders when required
- Maintain confidentiality at all times
- Able to prioritise tasks effectively.
Administrator
Shucker And People
02.2021 - 08.2023
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw successful planning and execution of staff meetings, parties and events.
MANAGER ....................................................................................................
Bras n Things
01.2019 - 04.2021
- Excellent communications skills with staff and the general public and the ability to build respectful relationships based on trust
- Completed stocktake of products including facilitating orders when required
- Trained new staff including inductions into correct protocols to support the business’s ethos
- Managed, dealt and attended to customer inquiries face to face and on the telephone in a polite and diligent manner
- Promoted and built a strong team environment
- Assisted customers with their purchases including fitting when required
- Maintained a clean and tidy work area and shopfront at all times
- Facilitated the setting of targets to meet company requirements including
- KPI’s
- Coached and led a team of staff while promoting a cohesive work environment
- Monitored, followed up and distributed information to staff and customers.
Education
Working with children check -
2022
First aid certificate HLTAID011 - undefined
2022
NDIS clearance - undefined
2022
NDIS Workers screening module - undefined
2022
High School Diploma -
Emmanuel Catholic College
Perth, WA11.2016
Certificate II in Hospitality - undefined
2016
Certificate I in Hospitality - undefined
2016
Certificate II in Sports and Recreation - undefined
2015
Certificate I in Sports and Recreation - undefined
2015
Certificate II in Makeup, Skincare and Retail 2014 Certificate I in Makeup, Skincare and Retail - undefined
2014
Skills
- ADDITIONAL SKILLS AND TRAINING
- 2016 Workplace Safety in Food Handling
- Competent in all facets of retail and selling
- Capable of working under pressure in a fast paced environment
- Exemplary interpersonal and communication skills
- Excellent problem solving and investigation skills
- Ability to complete all tasks to an extremely high standard
- Time management and organisational skills
- Reliable and punctual
- Advanced skills and knowledge of Microsoft Word, Project Management,
- Excel, Outlook and PowerPoint, Xero
References
Sandra Grljusich
shucker@people.net.au
Bluepin Holdings - Owner
0431 230 700
Teneale Ransfield
teneale_ransfield@outlook.com
Mecca Brands - Colleague
0426161196
Timeline
Disability Support Worker
Good Sammy Enterprises
01.2022 - Current
MANAGER
Mecca Maxima
04.2021 - Current
Administrator
Shucker And People
02.2021 - 08.2023
MANAGER ....................................................................................................
Bras n Things
01.2019 - 04.2021
Working with children check -
First aid certificate HLTAID011 - undefined
NDIS clearance - undefined
NDIS Workers screening module - undefined
High School Diploma -
Emmanuel Catholic College
Certificate II in Hospitality - undefined
Certificate I in Hospitality - undefined
Certificate II in Sports and Recreation - undefined
Certificate I in Sports and Recreation - undefined
Certificate II in Makeup, Skincare and Retail 2014 Certificate I in Makeup, Skincare and Retail - undefined
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