Summary
Overview
Work History
Education
Skills
Awards
References
Hobbies and Interests
Timeline
Generic

CODY BROOKES

Coffs Harbour,NSW

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

18
18
years of professional experience

Work History

Click and Collect Manager

Coles Supermarkets
Coffs Harbour, NSW
10.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance as well as training new team members. Ensured compliance with all applicable laws and regulations. Doing weekly roster to meet objectives within budget. Enforced customer service standards and resolved customer problems to uphold quality service.

Online Duty Manager

Coles Supermarkets
Toormina, NSW
08.2021 - 10.2023
  • Ensured adherence to health and safety regulations throughout the premises. Coordinated employee schedules according to shift changes and availability. Adjusting sales projections weekly. Overseeing truck maintenance and safety compliance.

Delivery Driver (CSA)

Coles Supermarket
Toormina, NSW
01.2011 - 08.2021
  • Safety inspection of trucks – ensuring tyres, lights and mirrors are in working order/no damage or vandalism, Loading and unloading of trucks, Friendly customer service, Use of GPS and Mobile Eftpos Machines, Refuelling and washing of trucks, Taking payments from customers, Booking in repairs and services with mechanics

Online Shift Supervisor

Coles Supermarket
Toormina, NSW
01.2011 - 01.2013
  • Commencing and closing off shopping shifts, Selection of groceries and packing customers’ orders, Generating invoices and taking customers payments, Supervising and assisting other staff, Organising delivery drivers and assisting with loading of trucks, Answering phone calls and completion of paperwork

Customer Service Assistant

Coles Supermarket
Toormina
07.2006 - 01.2011
  • Supervisor which incorporates the roles of organising other staff members, in charge of service desk and overseeing the balancing of other staff members cash drawers, Balancing of cash drawer, Friendly customer service, Responsible for sale of cigarettes, Restocking shelves, Stocktaking, Assisted in Bakery Department, Assisted in the Fresh Produce Department, Assisted in the Grocery Department, Maintaining appearance of store

Education

Toormina High School
12.2006

Skills

  • Excellent customer service skills
  • Work independently
  • Strong interpersonal skills
  • Work as a team player
  • Work well in a high pressure situation
  • Work well in fast paced environment
  • Health and Safety Compliance
  • Staff Management of large team 50
  • Time Management
  • Staff Development

Awards

  • Forklift license
  • Current drivers license
  • Responsible service of alcohol (RSA)
  • First aid certificate

References

  • Carolyn Herbert: Online manager, Coles Toormina (02) 6659 6500
  • Chris Marsh: Store manager, Coles Coffs Harbour (02) 6659 1600

Hobbies and Interests

  • Fishing
  • Kayaking/ paddle boarding
  • Video games and movies
  • Gardening
  • Hiking/ camping

Timeline

Click and Collect Manager

Coles Supermarkets
10.2023 - Current

Online Duty Manager

Coles Supermarkets
08.2021 - 10.2023

Delivery Driver (CSA)

Coles Supermarket
01.2011 - 08.2021

Online Shift Supervisor

Coles Supermarket
01.2011 - 01.2013

Customer Service Assistant

Coles Supermarket
07.2006 - 01.2011

Toormina High School

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CODY BROOKES