Cody Rae
Logan Village,QLD
Summary
I am an experienced and proficient customer service representative. Completing tasks daily including refunds, daily register investigations, pos transactions, till counting and cash handling. I pride myself in my professionalism and organization. I am very friendly, easy-going, well presented, a good listener and am happy to meet and socialize with new people. I am open to learning new skills quickly and happy to work in new environments
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/Grocery Team Member
Woolworths
08.2021 - Current
- Trained customer service representatives on customer service standards, policies, and procedures
- Resolved escalated customer issues with patience and understanding
- Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
Retail Assistant/Photographer
Paradise Country
11.2023 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
Customer Service Cashier
Logan Village pets and produce
11.2020 - 02.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built positive relationships with customers by providing friendly and helpful service
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Trinity College
Beenleigh, QLD10.2022
Skills
- Technical skills, experience using Microsoft platforms
- Productive problem solver, with a great, driving work ethic
- Quick learner, with the ability to resolve issues and problems independently and with a team
- Reliable, available any time after two weeks of employment
- Great team supervising skills
- Team Building and Leadership
Certification
- Certificate I in Construction
- Certificate II in construction
- Certificate II in Furniture making pathways
- Certificate I in Hospitality
- Certificate II in Hospitality
- Certificate I in Tourism
References
- Emma-Rose Devine, Assistant Manager, Woolworth's Logan village, emmarosedev03@gmail.com
- Teressa Lamb, Grocery Manager/Assistant Store Manager, Woolworth's Logan village, Reese_marie@hotmail.com
Timeline
Retail Assistant/Photographer
Paradise Country
11.2023 - 01.2024
Customer Service Supervisor/Grocery Team Member
Woolworths
08.2021 - Current
Customer Service Cashier
Logan Village pets and produce
11.2020 - 02.2021
High School Diploma -
Trinity College
- Certificate I in Construction
- Certificate II in construction
- Certificate II in Furniture making pathways
- Certificate I in Hospitality
- Certificate II in Hospitality
- Certificate I in Tourism
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