Colette Goodliffe
Southbank,VIC
Summary
Committed Accommodation Support Worker . Well organised and dedicated with a good sense of time management and work ethic. Skilled at providing client-centred care and evidence based interventions. Collaborative team player with strong clinical and interpersonal skills.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Family Support Worker
Safe Steps
04.2024 - Current
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Youth Homeless- Accommodation Support
Frontyard (Melbourne City Mission)
10.2022 - Current
- Provide psychosocial support for MCM clients
- Develop and update a safety plans for all Young People accommodated at MCM
- Referred clients to appropriate internal and/or external services -eg Orange Door, YSAS for AOD or Orygen for Mental Health.
- Reduced client anxiety through active listening, problem-solving, and crisis intervention techniques.
- Enhanced client well-being by providing empathetic and compassionate support in daily activities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided crisis intervention to address clients' immediate needs.
- Increased clients engagement by establishing rapport and building trust with clients.
Disability Support Officer- Casual
Life Without Barries
08.2019 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Enhanced client engagement in their treatment plan through active listening and empathetic communication skills.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Attend education sessions for Behaviour Support Practices
- Volunteer member of LWBs Victorian RAP committee
Support Worker- Child Youth Family and Disability
OnCall Group:
08.2018 - 07.2023
- Provided support to young people and assisted in developing long-term recovery plans and goals when working in Out Of Home Care
- Transported young people living in foster care to school and appointments
- Supported children under child protection whilst in-patients in RCH and Monash
- Administered medication as directed by physician
- Assisted clients by providing person centred care
- Monitored progress and documented any changes accordingly
- Ensured safety and well-being of clients/residents
- Offered social support by transporting individuals to events and activities
- Documented daily activities, behaviours and incidents by writing clear Case Notes
- Assisted with home management tasks such as preparing meals, grocery shopping, and cleaning
- Evaluated client progress toward established goals
- Kept clients engaged in social networks and communities
- Upheld company values
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
Personal Support Worker
Call On Clare; Luxe Care
10.2015 - 07.2019
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Assisted clients with daily living needs.
- Worked on the Palliative Care Team.
Flight Attendant
Qantas
10.1985 - 12.2006
- Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met
- Supervised unaccompanied minors during flights
- Administered first aid to passengers experiencing medical emergencies
- Promoted safety, comfort and welfare of passengers
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
Division 1 Nurse
The Royal Children's Hospital, Melbourne
05.1981 - 01.1997
- Emergency Department
- Intensive Care Unit
- General Medical and Diabetes
Student Nurse
The Royal Children's Hospital, Melbourne
05.1978 - 05.1981
- General Training
- Cared for each patient according to care plan and physicians’ instructions
Education
Certificate IV - Certificate IV Alcohol And Other Drugs
Odyssey House
Melbourne, VIC07.2024
Short Course - VU22733Identify And Respond To Family Violence
Kangan
Bendigo, VIC07.2022
4 Units CYF - Top Up Skills Child Youth Family
OnCall
Surrey Hills, VIC05.2021
Certificate iv in Disability - Disability
OnCall Training College
Surrey Hills,Melbourne05.2019
Certificate IV Travel and Tourism - Certificate iv in Travel and Tourism
Jetset College
Melbourne2017
General Nurse Training - Nursing
Royal Childerns Hospital
Melbourne, VIC05.1981
High School Diploma -
Penleigh And Essendon Grammar School
Keilor East, VIC1977
Skills
- Certificate IV in Disability
- Identifying and Responding to Family Violence Risk (Kangan 22510VIC)
- MARAM -Brief and Intermediate
- Top Up Units CYF
- Working With Children's Check
- Police Check
- Motivational Interviewing Trained
- De-Escalation training
- Current First Aid and CPR Certificate
- Good communication skills
- Collaborative team worker
- Unrestricted drivers license
Certification
Certificate IV in Disability
Top up Units Child Youth and Family intervention
First Aid and CPR
Current Police Check
Working With Children Check
Supporting People with Disability to use Medications (22558VIC)
Manual Handling Certificate
Introduction to Meal Assistance Via PEG
Epilepsy and Midazolam
Palliative Care (Online learning module).
Dementia Care (UTAS on line)
Introductory to Palliative Care short course (Eastern Palliative Care)
Current Unrestricted Drivers License
Timeline
Family Support Worker
Safe Steps
04.2024 - Current
Youth Homeless- Accommodation Support
Frontyard (Melbourne City Mission)
10.2022 - Current
Disability Support Officer- Casual
Life Without Barries
08.2019 - Current
Support Worker- Child Youth Family and Disability
OnCall Group:
08.2018 - 07.2023
Personal Support Worker
Call On Clare; Luxe Care
10.2015 - 07.2019
Flight Attendant
Qantas
10.1985 - 12.2006
Division 1 Nurse
The Royal Children's Hospital, Melbourne
05.1981 - 01.1997
Student Nurse
The Royal Children's Hospital, Melbourne
05.1978 - 05.1981
Certificate IV - Certificate IV Alcohol And Other Drugs
Odyssey House
Short Course - VU22733Identify And Respond To Family Violence
Kangan
4 Units CYF - Top Up Skills Child Youth Family
OnCall
Certificate iv in Disability - Disability
OnCall Training College
Certificate IV Travel and Tourism - Certificate iv in Travel and Tourism
Jetset College
General Nurse Training - Nursing
Royal Childerns Hospital
High School Diploma -
Penleigh And Essendon Grammar School
Certificate IV in Disability
Top up Units Child Youth and Family intervention
First Aid and CPR
Current Police Check
Working With Children Check
Supporting People with Disability to use Medications (22558VIC)
Manual Handling Certificate
Introduction to Meal Assistance Via PEG
Epilepsy and Midazolam
Palliative Care (Online learning module).
Dementia Care (UTAS on line)
Introductory to Palliative Care short course (Eastern Palliative Care)
Current Unrestricted Drivers License
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