Colin O'Donnell
Dubbo,NSW
Summary
Accomplished Sales Executive with a number of years in sales success.
I am a decisive planner and problem-solver with an understanding of sales strategies that drive business growth as well as doing what's best for the client, I pride myself on being able to tailor solutions for each individual client's requisite needs and thoroughly enjoy building rapport with new and existing clients.
Overview
13
13
years of professional experience
Work History
Wagering Sales Executive
Tabcorp
12.2021 - Current
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Conducted market research and competitor analysis to identify growth opportunities.
- Managed a portfolio of over 150 venues with turnover being a substantial amount.
- Built strong relationships with valued clients.
- Organised activation events with key focus on obtaining new customers and increasing turnover.
Compliance Coordinator
Regional Enterprise Development Institute
01.2021 - 12.2021
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Liaised with risk management, internal audit and employment services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
- Ensured compliance was upheld across eight sites with a total caseload of over eight hundred clients.
Senior Personal Banker
ANZ Banking Group
04.2016 - 03.2019
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Personal Banker
ANZ Banking Group
09.2015 - 04.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Administrative Officer
WealthWise
06.2014 - 01.2015
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
Bank Teller (In School Traineeship)
ANZ Banking Group
12.2011 - 01.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Certificate III - Financial Services
Institute of Financial Services
01.2015
High School Diploma -
Broken Hill High School
Broken Hill, NSW12.2013
Skills
- Sales techniques
- Client needs assessment
- Staff leadership and direction
- Product knowledge
- Consumer banking
- Relationship building
- Task delegation
- Strong verbal communication
Timeline
Wagering Sales Executive
Tabcorp
12.2021 - Current
Compliance Coordinator
Regional Enterprise Development Institute
01.2021 - 12.2021
Senior Personal Banker
ANZ Banking Group
04.2016 - 03.2019
Personal Banker
ANZ Banking Group
09.2015 - 04.2016
Administrative Officer
WealthWise
06.2014 - 01.2015
Bank Teller (In School Traineeship)
ANZ Banking Group
12.2011 - 01.2014
Certificate III - Financial Services
Institute of Financial Services
High School Diploma -
Broken Hill High School
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