Colleen Linnell
Glen Waverley,VIC
Summary
I have been a dedicated Administrative Assistant with a proven track record of providing exceptional customer service at Baptcare Hedley Sutton, in a fast-paced environment, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
30
30
years of professional experience
Work History
RAC - Administrative Assistant/Reception
Baptcare
06.2010 - 03.2024
- Provide an efficient and effective level of customer service to the Facility, including welcoming staff, volunteers, contractors, consumers and families as required, and as allocated by the Office Manager.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- All Admission and Discharge documentation for residents.
- Knowledge of company databases in relation to record keeping for the residents.
- Archiving outdated records off site as necessary for efficient retrieval when needed.
- Taking of the Minutes of the monthly General Staff Meetings using Pitmans Shorthand.
- Data entry and word processing and preparation of documentation in an accurate and timely manner.
- Invoicing, Petty Cash and banking.
- On-line ordering of office supplies.
- Mail sorting and distribution on a daily basis.
Secretary to the Director of the Foundation
Brighton Grammar School
01.1994 - 07.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personal files and financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to families.
- Actively assisted in fundraising as well as organisation of numerous functions and events.
Education
Rose Bay High School
Hobart, TASSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
RAC - Administrative Assistant/Reception
Baptcare
06.2010 - 03.2024
Secretary to the Director of the Foundation
Brighton Grammar School
01.1994 - 07.2009
Rose Bay High School
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