Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CONG HUY LE

Melbourne ,Vic

Summary

Dynamic professional with a proven track record at Chujin Grocery, excelling in customer support and problem resolution. Enhanced product displays to boost sales by 20%. Skilled in complaint handling and team development, consistently delivering exceptional service and fostering positive client relationships. Adept at data entry and payment processing, ensuring seamless operations and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Chujin Grocery
01.2023 - 09.2025
  • Ability to arrange and prioritize tasks effectively

Provide guidance to customers in choosing products that best meet their needs

Organize and display products neatly on shelves

Display products strategically to enhance customer appeal and simplify selection

Restaurant Waiter

Sai Gon Pho
01.2022 - 09.2025
  • Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
  • Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively

Cabinet Maker

LV Kitchen
05.2021 - 06.2022
  • Constructed custom cabinetry using precision tools and techniques
  • Collaborated with clients to refine design specifications and preferences.
  • Implemented process improvements to enhance efficiency in production workflows.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Installed hardware such as drawer pulls, hinges, and handless

Front of House Employee

Quang Vinh Restaurant
08.2021 - 11.2021
  • Managed front-of-house operations, ensuring efficient customer service and smooth guest experiences.
  • Streamlined reservation systems to enhance customer flow and reduce wait times.
  • Collaborated with kitchen staff to coordinate food delivery and address special requests effectively.
  • Helped guests at tables when in need of assistance.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Education

High School Diploma - Construction Engineering

Victoria University
Melbourne, VIC
05.2030

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Payment processing
  • Employee development
  • Delivery tracking
  • Problem resolution
  • Team development
  • Filing

Languages

Vietnamese
Full Professional

Timeline

Customer Service Officer

Chujin Grocery
01.2023 - 09.2025

Restaurant Waiter

Sai Gon Pho
01.2022 - 09.2025

Front of House Employee

Quang Vinh Restaurant
08.2021 - 11.2021

Cabinet Maker

LV Kitchen
05.2021 - 06.2022

High School Diploma - Construction Engineering

Victoria University
CONG HUY LE