Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sirisha Annedi

Sirisha Annedi

Homebush,NSW

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Hardworking and passionate job seeker with strong organizational skills To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

LinkGroup
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained on uploading TPA's and Complaints Resfresher.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strategies to improve customer service processes and procedures.

Coordinator

Chanakya Group Of Schools
05.2021 - 09.2022
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Aided colleagues, managers and customers through regular communication and assistance.

Primary School Teacher

Explorica Premium School
06.2018 - 04.2021
  • Provided warm, supportive environment for developing academic, social and emotional growth.
  • Designed daily lesson plans customized to student needs.
  • Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
  • Established open communication and positive relationships with students, parents, peers and administrative staff.
  • Developed communicative relationships with students and parents to support learning.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Developed innovative and diverse methods for teaching children using technology integration and experimental learning.
  • Delivered audio-visual presentations on platforms such as PowerPoint and Google Slides.

Education

Bachelor Of Engineering - Electronics And Communication Engineering

Geethanjali College of Engineering And Technology
Hyderabad, India
09.2021

Skills

  • Exceptional Customer Service
  • Event Coordination
  • Staff Collaboration
  • File and Data Retrieval Systems
  • Best Practice Implementation
  • Employee training
  • Project Support
  • Document Control
  • Active listening
  • Microsoft Office
  • Work Planning and Prioritization
  • Problem Resolution
  • Customer Service Management
  • Verbal and Written Communication
  • Self motivated
  • Problem solving
  • Fluent in English and Telugu
  • Account Investigation
  • Call Documentation
  • Records Maintenance
  • Customer Support
  • Information Protection
  • Microsoft Office
  • Work Planning and Prioritization
  • Self motivated
  • Problem resolution
  • Account Management
  • Documentation and Reporting
  • Customer Support

Timeline

Customer Service Officer

LinkGroup
04.2023 - Current

Coordinator

Chanakya Group Of Schools
05.2021 - 09.2022

Primary School Teacher

Explorica Premium School
06.2018 - 04.2021

Bachelor Of Engineering - Electronics And Communication Engineering

Geethanjali College of Engineering And Technology
Sirisha Annedi