Connor Hanlon-Williams
Gympie,QLD
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Strategic planner and keen problem solver.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Banking Consultant
ANZ
Gympie, qld
10.2024 - Current
- Assisted clients in navigating banking services, ensuring compliance with policies and enhancing customer satisfaction through effective communication.
- Provided comprehensive support in account management, contributing to streamlined processes and improved operational efficiency for client transactions.
- Collaborated with team members to address customer inquiries, resolving issues promptly and maintaining a high standard of service quality.
- Analyzed customer needs and recommended tailored financial products, fostering relationships that contributed to increased client retention and loyalty.
- Contributed to compliance initiatives by ensuring adherence to regulations, promoting a culture of risk awareness and operational integrity within the team.
Soccer Coach
GYMPIE UNITED
Gympie, Qld
01.2023 - 10.2025
- Developed and implemented training programs to enhance player skills, resulting in improved team performance and cohesion.
- Coordinated game strategies and practice schedules, fostering effective communication and collaboration among team members.
- Monitored player progression and provided individualized feedback, contributing to significant improvements in overall player development.
- Mentored junior coaches, sharing best practices and coaching techniques to elevate the overall coaching standard within the organization.
- Facilitated team-building activities to strengthen relationships among players, fostering a positive and supportive team environment.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
Education
Kelvin Grove State College
Kelvin Grove, QLDSkills
- Team management
- Compliance adherence
- Risk assessment
- Team collaboration
- Mentorship
- Banking services knowledge
- Branch management
- Employee training assistance
Accomplishments
- 2018 - 2023, Club Captain of the year
- 2023 - 2025, Coach of the year
- 2023 - Currently, Coaching B license
- 2021 - 2022, School Captain
References
References available upon request.
Timeline
Banking Consultant
ANZ
10.2024 - Current
Soccer Coach
GYMPIE UNITED
01.2023 - 10.2025
Kelvin Grove State College