CONNOR WILKINSON
Point Cook
Summary
Attentive customer service professional with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
13
13
years of professional experience
Work History
Customer Service Consultant
Betr
08.2022 - 11.2023
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Responded to emails and online chats in a prompt manner, ensuring customer queries were resolved as efficiently as possible.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- On occasion worked in senior role, running the floor and ensuring productivity was kept to a consistent manner
- Assisted in resulting customer promotions and collaborated with other teams within the company (VIP Relationship managers, Payments, etc)
C2B Associate
Cars24
02.2022 - 08.2022
- Was transferred into Cars24'sC2B team, conducted virtual inspections for prospective seller's cars and made informed decisions whether to purchase or not
- Maintained business relationships with sellers, including generating contracts of sale, collaborating with Finance and Logistics for customer payment/car pickups respectively
- Did the utmost to boost the reputation of a growing startup company within Australia through due diligence and consistent effort.
Customer Service
Cars24
07.2021 - 02.2022
- Assisted with customer queries, including delivery timelines, purchasing procedures, identity requirements, etc
- Helped to establish the C2B (Consumer 2 Business) operations, wherein we would purchase cars from private sellers
- Completed admin/data entry tasks, including updating customer details in our system and ensuring all information is accurate and relevant
Team Member
Buns
01.2021 - 07.2021
- My role was to make meals such as burgers, hot dogs, loaded fries and milkshakes in an efficient manner, while providing customer service and building rapport with repeat customers Quickly established myself as a high performer and hard worker
- Would on occasion work through peak periods of hours containing 50+ orders Have on occasion worked in a Supervisor role, responsible with closing the shop
Customer Solutions Consultant
Red Energy
08.2017 - 01.2020
- Red Energy
- Customer Solutions
- Managing customer enquiries with effective solutions in a timely manner Large volumes of calls/emails both inbound and outbound Communicating with internal/external stakeholders
- Team involvement (Providing statistics, coaching, developing knowledge) Inter-departmental communication to ensure the best customer service.
Area Leader
McDonald's Point Cook
04.2011 - 08.2017
- Was trained in front counter and kitchen, efficient in making orders, and customer communication
- Provided the foundation for my working life, learned how to abide by a schedule/work roster Earned Kitchen of the Year in 2014
- Represented my store in the 2014 Super Crew
Education
High School Diploma -
Point Cook Senior
11.2014
Skills
- Data Entry
- Teamwork and Collaboration Cultural Awareness
- MS Office
- Organization and Time Management
- Established Customer Service Skills
- Interpersonal Communication
- Written Communication
Additional Information
Rachael Cairns
Head of Commercial & Strategy, Betr
Rachael.Cairns@betr.com.au
0476 428 427
Aaron Marcola
Customer Service Team Leader, Betr
Aaron.Marcola@betr.com.au
0430 291 356
Timeline
Customer Service Consultant
Betr
08.2022 - 11.2023
C2B Associate
Cars24
02.2022 - 08.2022
Customer Service
Cars24
07.2021 - 02.2022
Team Member
Buns
01.2021 - 07.2021
Customer Solutions Consultant
Red Energy
08.2017 - 01.2020
Area Leader
McDonald's Point Cook
04.2011 - 08.2017
High School Diploma -
Point Cook Senior
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