Conrad Christian
Brisbane,QLD
Summary
Experienced national service professional with a proven ability to implement effective service strategies and lead teams to success. Recognized for strong commitment to team collaboration and achieving results, while seamlessly adapting to changing needs. Highly skilled in operational management and customer service, consistently demonstrating reliability and flexibility in delivering exceptional experiences.
Overview
18
18
years of professional experience
Work History
National Service Manager Australia & NZ
Sinoboom
01.2023 - Current
- Enhanced national service delivery by developing strategic plans and coordinating with regional teams.
- Led cross-functional teams to improve service efficiency and customer satisfaction across multiple regions.
- Improved operational processes with comprehensive analysis and implementation of best practices.
- Strengthened national service network, streamlining communication channels and optimizing resource allocation.
- Developed training programs to enhance team capabilities and ensure consistent service quality.
- Implemented innovative solutions for challenges faced by service teams, enhancing overall performance.
- Optimized service operations through data-driven decision-making and strategic planning.
- Coordinated nationwide service campaigns to improve brand presence and customer engagement.
- Managed national service budgets to ensure cost efficiency while maintaining high-quality standards.
Field Service Supervisor
Adaptalift Group
01.2022 - 01.2023
- Managing a team of 20 field service technician
Service Manager
AWD Group/Australian Access Hire/Dieci Telehandlers
03.2020 - 12.2021
- Workforce Management
- Managing Day to Day operations of the field service team to minimise downtime to achieve maximum labour recovery.
- Implementing OH&S polices to comply with local regulations.
- Responsible for the workshop P&L.
- Managing delivery and PDI of New Telehandlers.
- Creating work order as per customer requirement and quoting on new builds.
- Managing warranty issues and liase with factory for parts and labour recovery.
- Leading the workshop team to achieve targets
- First point of contact for all customer inquiries
- Managing parts inventory
- Quoting customers for repair jobs
- Maintaining hire fleet in accordance with Australian standards
Field Service Technician/Leading Hand
Skyreach Pty Ltd
05.2012 - 06.2019
- Experience in working with Access & material handling equipment
- Perform annual service visits and completed preventative maintenance on all equipment as required
- Provide telephone support to customers by determining the cause of the issue and explaining the most effective solution
- Attending adhoc breakdowns
- Properly completed work reports for each field visit
- Operate all hand tools and power equipment according to company safety procedures
- Provided exemplary customer service on each field visit according to Skyreach's guidelines
- Trained and supported new hires so that they better understood the process flow and safety procedures
- In absence of Workshop manager, handling of the duties and responsibilities for the same
Mechanic
Essendon Volkswagen
04.2007 - 05.2012
Education
High School Diploma -
Hammer smith and West London College
Advanced Diploma of Automotive Technology - Light vehicle
Kangan Batman Institute
Docklands, VICCertificate IV Automotive Technology - Heavy Vehicle (Mobile Plant)
TAFE NSW
Goulburn, NSWSkills
- Team leadership
- Performance management
- Project coordination
- Cross-functional collaboration
- Strategic planning
- Customer relationship management
- Process improvement
- Risk assessment
- Training and development
- Service delivery
Timeline
National Service Manager Australia & NZ
Sinoboom
01.2023 - Current
Field Service Supervisor
Adaptalift Group
01.2022 - 01.2023
Service Manager
AWD Group/Australian Access Hire/Dieci Telehandlers
03.2020 - 12.2021
Field Service Technician/Leading Hand
Skyreach Pty Ltd
05.2012 - 06.2019
Mechanic
Essendon Volkswagen
04.2007 - 05.2012
Advanced Diploma of Automotive Technology - Light vehicle
Kangan Batman Institute
Certificate IV Automotive Technology - Heavy Vehicle (Mobile Plant)
TAFE NSW
High School Diploma -
Hammer smith and West London College
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