Cooper Lundberg
Mooroopna,VIC
Summary
Driven by a results-focused approach, through levering personally developed problem-solving abilities and customer service expertise at Bowser Bean BP to significantly enhance customer loyalty and satisfaction. Through active listening and critical thinking, complaints were adeptly handled and products were upsold, contributing to a noticeable increase in repeat business. The developed teamwork and rapport-building skills fostered a positive work environment and customer experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
CFA Volunteer
CFA
02.2024 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Strengthened community bonds, participating in interfaith dialogues and events.
Customer Service Representative
Bowser Bean BP
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Met customer service goals and exceeded customer expectations.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Floor Worker
Hunters Mitre 10
11.2021 - 02.2024
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Safely operated equipment such as pallet jacks and forklifts, minimizing the risk of accidents or damage to merchandise.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Assisted customers with product inquiries, providing knowledgeable recommendations for their needs.
- Utilized strong attention to detail skills when handling cash transactions at registers-balancing drawer accurately at end of each shift.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained organized backroom storage, allowing for quick location of products needed on the sales floor.
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
- Enhanced customer satisfaction by maintaining a clean and safe shopping environment.
Audio Visual Technician (Casual)
Kittle Bros Funeral Parlour
04.2020 - 12.2022
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Programmed and operated audio-visual equipment to support seamless live events.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
Education
High School Diploma -
Greater Shepparton Secondary College
Shepparton, VIC10.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Customer satisfaction measurement
- Product Knowledge
- Team Development
- De-Escalation Techniques
- Building rapport
Timeline
CFA Volunteer
CFA
02.2024 - Current
Customer Service Representative
Bowser Bean BP
10.2022 - Current
Floor Worker
Hunters Mitre 10
11.2021 - 02.2024
Audio Visual Technician (Casual)
Kittle Bros Funeral Parlour
04.2020 - 12.2022
High School Diploma -
Greater Shepparton Secondary College
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