Cooper O'connor
Giggles Café
Frankston
1
year of professional experience
1
Certification
Dynamic hospitality professional with experience at Giggles Café, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in inventory management and upselling strategies, contributing to a streamlined workflow and improved operational efficiency. Committed to maintaining high safety and cleanliness standards.
Work History
Hospitality Worker
9 Months- Supported kitchen staff by preparing ingredients and ensuring adherence to safety standards.
- Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Prepared reports on guest satisfaction levels and other metrics.
- Promoted the café program via social media, email and direct mail.
- Collaborated with team members to streamline workflow during peak service hours, improving efficiency.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
Education
Skills
Cleaning and sanitizing
Supply restocking
First aid training
Upselling strategies
Item recommendation
Customer service
Multitasking
Problem-solving skills
Attention to detail
Detail-oriented
Computer skills
Active listening
Certification
Qualifications/certificates
-food handling
-first aid
-Responsible Service of Alcohol
Languages
English
Native or Bilingual
Interests
Blogging/Vlogging
Exploring various forms of art
such as film
social media
and photography
to nurture creativity and personal growth.
Graphic Design
Hiking
Baking
Watching Movies and TV Shows
Timeline
Hospitality Worker
Giggles Café
09.2023 - 06.2024Read More
Patterson River Secondary College
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