Cooper O'connor
Frankston
Summary
Dynamic hospitality professional with experience at Giggles Café, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in inventory management and upselling strategies, contributing to a streamlined workflow and improved operational efficiency. Committed to maintaining high safety and cleanliness standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Worker
Giggles Café
09.2023 - 06.2024
- Supported kitchen staff by preparing ingredients and ensuring adherence to safety standards.
- Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Prepared reports on guest satisfaction levels and other metrics.
- Promoted the café program via social media, email and direct mail.
- Collaborated with team members to streamline workflow during peak service hours, improving efficiency.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
Education
Patterson River Secondary College
Melbourne, VIC10-2025
Skills
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Upselling strategies
- Item recommendation
- Customer service
- Multitasking
- Problem-solving skills
- Attention to detail
- Detail-oriented
- Computer skills
- Active listening
Certification
Qualifications/certificates
-food handling
-first aid
-Responsible Service of Alcohol
Languages
English
Native or Bilingual
Interests
- Blogging/Vlogging
- Exploring various forms of art, such as film, social media, and photography , to nurture creativity and personal growth
- Graphic Design
- Hiking
- Baking
- Watching Movies and TV Shows
Timeline
Hospitality Worker
Giggles Café
09.2023 - 06.2024
Patterson River Secondary College