Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Cooper O'connor

Frankston

Summary

Dynamic hospitality professional with experience at Giggles Café, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in inventory management and upselling strategies, contributing to a streamlined workflow and improved operational efficiency. Committed to maintaining high safety and cleanliness standards.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hospitality Worker

Giggles Café
09.2023 - 06.2024
  • Supported kitchen staff by preparing ingredients and ensuring adherence to safety standards.
  • Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
  • Monitored inventory levels, assisting in stock management and ordering supplies as needed.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted the café program via social media, email and direct mail.
  • Collaborated with team members to streamline workflow during peak service hours, improving efficiency.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.

Education

Patterson River Secondary College
Melbourne, VIC
10-2025

Skills

  • Cleaning and sanitizing
  • Supply restocking
  • First aid training
  • Upselling strategies
  • Item recommendation
  • Customer service
  • Multitasking
  • Problem-solving skills
  • Attention to detail
  • Detail-oriented
  • Computer skills
  • Active listening

Certification

Qualifications/certificates

-food handling

-first aid

-Responsible Service of Alcohol

Languages

English
Native or Bilingual

Interests

  • Blogging/Vlogging
  • Exploring various forms of art, such as film, social media, and photography , to nurture creativity and personal growth
  • Graphic Design
  • Hiking
  • Baking
  • Watching Movies and TV Shows

Timeline

Hospitality Worker

Giggles Café
09.2023 - 06.2024

Patterson River Secondary College
Cooper O'connor