Corey Voncina
Deagon,QLD
Summary
Committed and knowledgeable government employee with a strong background in service. Proven ability to enhance customer satisfaction and achieve results under pressure. Demonstrated expertise in problem-solving and effective communication, ensuring positive and productive interactions.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
04.2023 - Current
- Investigate and manage cases
- Review cases and identifying non-compliance.
- Negotiating payment arrangements and discussing enforcement options.
- Conduct database searches – Using Equifax, RP Data, Mascot, and other tools to locate assets, employment details, and financial information.
- Understand, respond and resolve customer enquiries
- Advise customers in relation to their rights and obligations and understanding legislation
- Assess and use judgement to determine customer needs and requirements
- Conduct Interviews
- Engage in conversations regarding complex, emotive, and time-sensitive agency issues.
- Analyse customer situations to problem-solve and coordinate debt repayments and payment arrangements.
- Work in an appropriately sensitive manner when interacting with vulnerable members of the community.
Bartender/ Team Leader
Network Bar
01.2022 - 02.2023
- Leading a team of staff, by example
- Creating a welcoming environment for customers
- Ensuring consistent, high quality service to customers
- Dealing with customer feedback and providing adequate solutions to customer complaints
- Creating a positive work environment for staff and encouraging their career development
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Psychology
CQ University
01-2027
Certificate IV -
Australian Institute of Fitness
01-2013
Skills
- Strong written and verbal communication
- Accurate Reporting and Documentation Skills
- Effective Teamwork
- Analytical Problem-Solving
- Detail-Oriented Approach
Timeline
Service Officer
Services Australia
04.2023 - Current
Bartender/ Team Leader
Network Bar
01.2022 - 02.2023
Bachelor of Science - Psychology
CQ University
Certificate IV -
Australian Institute of Fitness
Similar Profiles
Tulani-Louise MckieTulani-Louise Mckie
Service Officer at Services AustraliaService Officer at Services Australia
Cale RitchieCale Ritchie
Service officer at Services AustraliaService officer at Services Australia
Riley AshfordRiley Ashford
Service Officer at Services AustraliaService Officer at Services Australia