Courtenay Elizabeth Lord
Sydney,Australia
Summary
A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Offering a strong foundation in organizational and multitasking abilities with readiness to learn and develop in fast-paced environment. Conducts effective project management and data analysis to support operational goals. Ready to use and develop analytical and coordination skills in an operations management role.
Overview
8
8
years of professional experience
Work History
Sales Executive
Encore Event Technologies
10.2024 - Current
- Sell event technology services and styling features with an annual budget of $2million
- Build and maintain relationship with venues and clients to ensure successful client relations and smooth running of all events
- Collaborate with external suppliers to ensure safe use of products and rigging elements
- Coordinate event technology set-up and delivery operations with the onsite project manager to ensure smooth communication between the clients and the technicians
Director of Event Technology
Encore Event Technologies
04.2022 - 09.2024
- Managed event technology sales and all onsite operations for a small venue of $750k annually
- Build and maintain relationship with venues and clients to ensure successful client relations and smooth running of all events
- Conduct weekly forecast VS budget reporting
- Maintain and disseminate crew rosters and schedules
- Ensure the efficient and safe running of event staging services within the venues
Cluster Conference and Events Sales Manager
TFE Hotels
04.2021 - 04.2022
- Managed conferencing and events sales and execution at various Sydney CBD hotels
- Worked with hotel & revenue managers to achieve budgeted C&E revenues
- Coordinated execution of Conference & Events with Food & Beverage team
- Drove sales to ensure conversion targets are achieved and monitor success regularly
- Conducted client site inspections
- Weekly and monthly reporting on C&E revenue, and forecast to budgets
- Created and priced conference and event packages and menus
Hotel Duty Reception & Duty Managing
TFE Hotels
09.2018 - 04.2022
- Oversaw day-to-day operations of the hotel
- Managed staff and ensure excellent customer service
- Ensured compliance with all laws and regulations
- Responded to customer enquiries and complaints in person and over the phone
- Maintained the front desk’s cash flow and credit card terminals
- Updated the hotel’s guests data base, including room occupation and group reservations bookings
- Trained and onboarded new team members
Conference & Events Coordinator
TFE Hotels
01.2019 - 03.2021
- Managed conferencing and events sales and coordination through to event delivery for a small property
- Responded to reactive quotes in line with clients’ budgets
- Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
- Ensured progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
- Coordinated between Conference & Events and operational departments to ensure preparations for conferences have been made
- Coordination of site inspections, pre-conference meetings and post conference reviews with clients
VP Internal Coordinator & Active Listener
McGill Students’ Nightline
05.2017 - 05.2018
- Elected by majority in a club of over 100 members
- Managed the volunteer roster and database of 100 members
- Liaised between volunteers and the executive team
- Provided active listening and mental health crisis services over the phone
Education
Masters of Counselling & Psychotherapy -
Australian College of Applied Professions
01-2027
Statement of Attainment - Event Design and Promotion
TAFE
08-2021
Statement of Attainment - Tourism Package Design and Promotion
TAFE
08-2021
Bachelor of Arts - Psychology, Classics, Behavioural Science
McGill University
06-2018
Skills
- Relationship building
- Order management
- Interpersonal and written communication
- Vendor management
- Project management
- Scheduling management
- Process implementation
- Administrative management
- Logistics coordination
- Operations management
Accomplishments
- First Aid Certificate, NSW, 01/01/20
- Diplôme d’études en langue française (DELF) – Level B1, 01/01/14
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Long Term International Rotary Youth Exchange Ambassador (RYE), 01/01/12 - 12/31/13
Contact
Sydney, Australia 2026
Timeline
Sales Executive
Encore Event Technologies
10.2024 - Current
Director of Event Technology
Encore Event Technologies
04.2022 - 09.2024
Cluster Conference and Events Sales Manager
TFE Hotels
04.2021 - 04.2022
Conference & Events Coordinator
TFE Hotels
01.2019 - 03.2021
Hotel Duty Reception & Duty Managing
TFE Hotels
09.2018 - 04.2022
VP Internal Coordinator & Active Listener
McGill Students’ Nightline
05.2017 - 05.2018
Statement of Attainment - Event Design and Promotion
TAFE
Statement of Attainment - Tourism Package Design and Promotion
TAFE
Bachelor of Arts - Psychology, Classics, Behavioural Science
McGill University
Masters of Counselling & Psychotherapy -
Australian College of Applied Professions
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