Courtney Ciantar
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Business Manager/ Dermal Clinician
Facelab Aesthetic Clinic
04.2018 - Current
- 180K +++ Face to face proven sales record 23/24 for laser and injectable treatment plans and retail skincare products.
- Manage the day-to-day operational activities and ensure the continuing success of daily business
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Strategise, implement, and oversee processes for increased productivity and growth.
- Expanding relationships and bringing in new clients.
- Working with design, sales team, creative, advertising, managers, marketing, and team members to ensure the highest quality of materials are being produced and all client needs met
- Dual role providing advanced laser & skin treatments specialising in facial rejuvenation, diagnosing, and treating skin conditions such as pigmentation, vascular, acne, rosacea utilising state of the art technologies including Q-Switch, ND-Yag, ER Yag lasers, needling devices, LED & RF modalities
- Astute knowledge of facial anatomy and injectable products
- Assisting in diluting & dispensing for Drs and Nurses and assisting when required for all cosmetic procedures including, fat dissolving, hyalase, anti wrinkle, dermal filler, mesotherapy, PRF & PDO threads
Store Manager
Nutrition Warehouse
06.2016 - 04.2018
- Cross-selling products to increase purchase amounts
- Achieving established goals and increasing in store sales
- Superior product knowledge
- Introducing promotions and opportunities to customers
- Greeting customers, responding to health and nutrition questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Maintaining an orderly appearance throughout the sales floor
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Clinical Coordinator/ Dental Nurse
New Smile Dental
05.2015 - 06.2016
- Responsible for organizing and overseeing the daily activities of a Surgical Dental facility and to communicate with different departments to ensure adequate patient care
- Assisting Principal Dentist in all dental procedures
Key Account Manager
Symbion Dental
04.2014 - 05.2015
- Built and maintained strong client relationships to drive business growth.
- Responsible for handling the most important client accounts
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Strategic planning to improve client results
- Negotiating contracts with the new and existing clients
Senior Surgical & Cosmetic Dental Nurse
Smile Design Studio
01.2010 - 04.2014
- Assisting Principal Dentist in all dental procedures with a focus on cosmetic veneers & cosmetic injectable procedures
- Responsible for organizing and overseeing the daily activities of a boutique Cosmetic Dental facility
- Achieved a consistent record of sales through treatment proposal appointments and secured high dollar value treatment plans
Theatre/ Surgical Dental Nurse
Bunbury Oral Care Centre
01.2008 - 11.2009
- Scrubbing in to assist the Principal Dental Surgeon in all surgical procedures performed in St John of God private hospital including wisdom teeth removal, full clearances, general & paediatric care
Dental Nurse
Dilshan Wijay Orthodontics
01.2004 - 10.2007
Education
Bachelors Degree - Health Science- Majored in Clinical Aesthetics
12.2021
Fotona Advanced Laser for Pigmentation -
12.2022
Fotona Laser Certification -
12.2020
Laser Safety Certificate -
12.2019
Australian Academy of Dento-Facial Aesthetics Training -
12.2014
Certificate III & IV -
Dental Assisting- Dental Nursing Australia
12.2008
Skills
- Customer Relationship Management
- Sales and Marketing
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Business Development
Personal Information
Date of Birth: 01/29/86
References
- Dr Alex Fibishenko, Dento-Facial Surgeon, Facelab Director
- Seb Haberli, Area Performance Coach
- Dr Vicky Ho, Dentist
- Heidy Castro, Practice Manager
Professional Development
- Best practice Phone skills, 03/01/10
- Team Systems, 04/01/10
- The Dynamic Dental Assistant, 08/01/10
- Prime Speak 3 day seminar, 08/01/10
- Team Masters Building, 2011
- Patient Communication, 2013
Timeline
Business Manager/ Dermal Clinician
Facelab Aesthetic Clinic
04.2018 - Current
Store Manager
Nutrition Warehouse
06.2016 - 04.2018
Clinical Coordinator/ Dental Nurse
New Smile Dental
05.2015 - 06.2016
Key Account Manager
Symbion Dental
04.2014 - 05.2015
Senior Surgical & Cosmetic Dental Nurse
Smile Design Studio
01.2010 - 04.2014
Theatre/ Surgical Dental Nurse
Bunbury Oral Care Centre
01.2008 - 11.2009
Dental Nurse
Dilshan Wijay Orthodontics
01.2004 - 10.2007
Fotona Advanced Laser for Pigmentation -
Fotona Laser Certification -
Laser Safety Certificate -
Australian Academy of Dento-Facial Aesthetics Training -
Certificate III & IV -
Dental Assisting- Dental Nursing Australia
Bachelors Degree - Health Science- Majored in Clinical Aesthetics
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