Courtney Henderson
Dingley Village ,VIC
Summary
A motivated student with years of experience in achieving customer satisfaction. Hard working and precise, with good communication skills. Versatile in skills with experience working in an environment of changing conditions and high expectations. A tactile learner who loves to work hands on and always excited to learn new skills.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Royal Melbourne Golf Club
04.2022 - Current
- Learnt to work in an environment with high expectations and performance goals
- Professional attendance to members and guests
- Experienced working in a team environment, focused on collaboration and professionalism
- Fostered meaningful relationships with members and guest and advanced my social and people skills
- Gained initiative in completing and attending to workplace tasks such as setup, pack down and events
Customer Service Officer
Belgravia Leisure
02.2019 - Current
- Worked with a focus to achieve customer satisfaction
- Assisted customers over the phone with queries and concerns
- Experience as a Duty Manager and being solely responsible for opening and closing the premises
- Counted cash drawers and deposits, checked supplies as well as completing other required opening and closing tasks
- Evaluated interactions from customers to assess business performance to implement changes for improvement
- Tracked results of workplace promotions by gathering feedback from customers
Education
Completion of VCE Year 12 -
Parkdale Secondary College
Mordialloc, VICBachelor of Arts - Criminology
The University of Melbourne
Parkville06.2025
Skills
- Multitasking and Prioritisation
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Understanding Customer Needs
- Shows initiative and willing to take on important responsibility
- Understanding Customer Needs
- Verbal and Written Communication
hobbies
- A proud member of Victoria Golf Club representing the Women's team in their division 1 pennant side
- Have played netball since the age of 9 and currently playing at Mordialloc Football Netball Club
certifications
- Responsible Service of Alcohol, 2022 to current
- Working with Children Check, February 2022
- Cardiopulmonary Resuscitation Training, February 2019
- First Aid Training, February 2019
Timeline
Food and Beverage Attendant
Royal Melbourne Golf Club
04.2022 - Current
Customer Service Officer
Belgravia Leisure
02.2019 - Current
Completion of VCE Year 12 -
Parkdale Secondary College
Bachelor of Arts - Criminology
The University of Melbourne
Similar Profiles
Alexandra (Ally) KerrAlexandra (Ally) Kerr
Retail Assistant at The Metropolitan Golf ClubRetail Assistant at The Metropolitan Golf Club
Olga ZeitunianOlga Zeitunian
Server at Royal Melbourne Country ClubServer at Royal Melbourne Country Club
Alison LatreilleAlison Latreille
Golf Course Attendant at Royal Ottawa Golf ClubGolf Course Attendant at Royal Ottawa Golf Club