Layla Davidson
Brisbane
Summary
Passionate, self-driven, and deeply committed employee with 11 months experience working in hospitality. Consistently striving for both professional and personal growth. Natural ability to work and communicate with diverse groups of people, including those with limited English skills. Easily reliable, taking pride in punctual time management, and always ready to cover shifts, or stay later when necessary. Additionally, a quick learner, adapting swiftly to new procedures and technologies. Furthermore, thriving in both independent and collaborative, fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Brisbane Airport
Brisbane
04.2024 - Current
- Greeted and seated guests in an efficient and friendly manner.
- Took guest orders accurately, and provided menu recommendations when requested.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Cleaned up spills and broken glassware, and safely disposed of sharp pieces.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained relationships with VIP's and frequent guests through regular, friendly conversation.
- Responded quickly to guest complaints or special requests and addressed them in a professional manner.
- Operated cash registers to handle both cash and card transactions, providing guests with appropriate change and receipts.
- Initiated friendly conversations with guests to provide an enjoyable bar, restaurant, and conferencing experience.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Worked in close collaboration with team members to ensure that guests received high-quality service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided exceptional service and attention to guests, whether face-to-face or through phone conversations.
- Identified the needs of conference guests promptly and efficiently.
- Maintained consistent, coherent communication with team members to ensure that guest expectations were upheld promptly.
- Performed close communication between departments when necessary.
Netball Coach
Arana Netball Club
Brisbane
03.2024 - Current
- Communicated with coaches, parents, and players to discuss game days, competitions, and other events.
- Developed and implemented weekly training sessions for netball players of all skill levels.
- Collaborated with other coaches in order to share ideas about drills, tactics, techniques.
- Maintained accurate records of attendance, results, and statistics for individual players as well as the entire team.
- Assessed player abilities and assigned positions according to individual strengths.
Education
Certificate III in Hospitality -
Strategix Springhill
Brisbane, QLD07-2024
Certificate II in Health Support Services -
Strategix Mitchelton
Brisbane, QLD06-2022
High School - Until Grade 11 -
Mt Maria College
Brisbane, QLD07-2022
Skills
- Adaptability Under Pressure
- Reliability and Punctuality
- Interpersonal Skills
- Multitasking and Prioritisation
- Excellent Phone Etiquette
- Assisting with Supervisory Duties when Needed
- Detail-oriented
- Organisational and Tidy
- Concise Communication
- Naturally Proactive
- Experience using Micros POS system and Resdiary, with intermediate knowledge of Microsoft office
Certification
- RSA - Responsible Service of Alcohol
Affiliations
- Have played netball for 13 years, currently also contributing as a coach too
- Fulfilling self improvement, working out and attending personal training sessions
- Love to hang out with friends, planning trips to the beach or the city
- Enjoy my down time as well, indulging in movie nights and listening to music
- Very family-oriented. Value quality time with my close relatives
Timeline
Food and Beverage Attendant
Novotel Brisbane Airport
04.2024 - Current
Netball Coach
Arana Netball Club
03.2024 - Current
Certificate III in Hospitality -
Strategix Springhill
Certificate II in Health Support Services -
Strategix Mitchelton
High School - Until Grade 11 -
Mt Maria College
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