Courtney SMITH
Albion Park Rail,NSW
Summary
I am an encouraging, inclusive and highly motivated individual with leadership expertise, thorough planning and scheduling abilities and outstanding interpersonal skills gained over a period of 4+ years within the retail sector. I diligently apply myself to all roles, tasks and positions I undertake with a positive, passionate and joyful attitude. I seek to embrace individuality, drawing on employees and coworkers specific skill sets and abilities to provide equity within the workplace, as well as always bringing glory to God in all that I do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
2IC Manager
Rip Curl
11.2022 - Current
- Successfully managed store and employees independently for 3 months in a fast-paced environment through proactive communication, training and positive feedback.
- Optimized store displays and appearance via strategic merchandising.
- Assisted with hiring, publishing rosters and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, conflict resolution, and customer complaints.
- Accomplished multiple tasks within established timeframes.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Assistant
Novo Shoes
10.2021 - 12.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Logged reports, expenses, receipts, and sales in company database.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Assistant
Target
05.2019 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Kid's Church Leader
Lighthouse Church
05.2015 - 01.2017
- Assisted with organizing activities and services.
- Led children in worship and prayer.
- Supported leaders in performing various duties including setting up, cleaning up, sanitary practices and group activities.
- Assisted with fundraising activities such as face painting and open days.
- Provided care, entertainment and comfort for children aged between 0-5.
School Holiday Volunteer
Begin Bright-School Readiness And Tutoring Center
01.2015 - 01.2016
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Prepared materials for class activities and art projects.
- Assisted with organization and supervision of activities
- Maintained a sanitary, tidy and hazard free work environment
- Interacted and assisted individuals of varying ages, personalities and ethnicities with recreational and educational activities
Education
Higher School Certificate -
Calderwood Christian School
Calderwood, NSW09.2022
Skills
- Process and Procedure Development
- Time Management
- Microsoft Excel
- Encouraging Employee Motivation and Engagement
- Staff Training
- Team Leadership
- Constructive Feedback
Certification
- First Aid Certificate - 2021
- Ampol Best All Rounder Award - 2022
- Certificate of Baptism - 2023
Timeline
2IC Manager
Rip Curl
11.2022 - Current
Retail Sales Assistant
Novo Shoes
10.2021 - 12.2022
Retail Sales Assistant
Target
05.2019 - 11.2021
Kid's Church Leader
Lighthouse Church
05.2015 - 01.2017
School Holiday Volunteer
Begin Bright-School Readiness And Tutoring Center
01.2015 - 01.2016
Higher School Certificate -
Calderwood Christian School
Similar Profiles
Evan GrocholaEvan Grochola
Sales Associate at Rip CurlSales Associate at Rip Curl
John HernandezJohn Hernandez
Print Shop Coordinator at Rip CurlPrint Shop Coordinator at Rip Curl
Peter HansenPeter Hansen
Sales Associate at Rip CurlSales Associate at Rip Curl