Courtney Timmins
Camden
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Recognized for adaptability and consistently meeting changing organisational needs. Solid foundation in the Health and Wellness and Event Planning industry, with a commitment to personal development. Outside of work, actively pursuing interests in reading and exploring new destinations enriches my perspective and enhances my ability to connect with diverse individuals and cultures.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Sales & HYPOXI Manager
Fernwood Fitness
08.2024 - Current
- Exceeded sales targets and team KPI's consistently, through strategic planning and execution of targeted sales initiatives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team, increasing sales force productivity.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth. Continuously evaluating competitor offerings to adapt sales strategies to maintain competitive advantage.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy by conducting comprehensive training sessions, focusing on product knowledge and sales techniques.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions. Allowing the implementation of in-depth actionably plans and monitoring regimes to keep on track to reaching achievable goals.
- Overcame objections from potential clients by addressing concerns effectively and offering customised solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Health Coach
Figure By Design
06.2022 - 08.2024
- Director's Personal Assistant - working in fast paced environment, running errands, writing correspondence from the business to clients, advertising and marketing, creating and implementing systems, administrative duties, ordering stock
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answering the phone promptly and directing to managers when needed
- Confirmed appointments, communicated with clients, and updated client records
- Upselling products and services to clients, overseeing and handling high priced sales through cash and direct debit transactions
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success, adjusting coaching approaches as needed for optimal results
- Enhanced clients' understanding and knowledge of nutrition, lifestyle choices and exercise, resulting in better overall health and wellbeing
- In addition to educating clients about hormones, body types, underlying health concerns and menopause
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions
- Empowering clients to make informed decisions about their own health and wellness journeys
Retail Team Member
Toymate
06.2022 - 01.2023
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns in a polite and professional manner
- Demonstrated adaptability by working across all areas of the store; restocking shelves ensuring all product was correctly labelled and priced using product knowledge skills
- Operated register to process payments, watch over security cameras and creating an inviting atmosphere for both shoppers and employees
- Promoting a welcoming and memorable experience for customers
Hospitality Team Member
The Scoop
01.2021 - 03.2021
- Working both front of house and in the kitchen gave me higher perspective and responsibility to ensure smooth operations between all team members during peak periods via the use of effective communication and time management techniques such as delegation and task prioritisation
- Planning ahead and scheduling stock to maintain the store remains full stocked throughout the week
- Guaranteeing exceptional customer service by being proactive and creating a memorable experience for all customers
- Adherence to company policies and procedures while sustaining high-quality work standards under pressure, demonstrating professionalism, adaptability, and strong interpersonal skills
Education
Human Anatomy and Physiology, Functional Anatomy, Evidence in Health, Psychology in Health, Culture and Diversity
Western Sydney University
Sydney, NSWDiploma - Remedial Massage
Australian Institute of Fitness
Parramatta, NSW08.2024
Cert IV - Swedish Massage
Australian Institute of Fitness
Parramatta, NSW03.2024
High School Diploma -
Campbelltown Performing Arts High School
Campbelltown, NSW10.2022
Cert IV - Nutrition
Australian Institute of Fitness
Sydney, NSW08.2025
Skills
- Strong Work Ethic and Determination
- Problem Solving Skills
- Open-minded and willing to learn
- Time Management
- Team Leadership and Teamwork skills
- Customer Service
- Commitment to quality and service
- Strong Communication Skills
- Multitasking and Organisation
- Software Systems, Graphic Design and Booking Systems
AVAILABILITY
Monday-Friday, Occasional Saturday
Certification
- HYPOXI Trainer - 2025
- Health Coach Training - 2022-2024
- WHS General Construction Induction Training - 9/20
- Licensed First Aid and CPR - 07/22
- Licensed Level 1 Sports Trainer - 07/22
- Licensed Working with Children's Check - 05/23
- Licensed National Police Check - 05/23
- Licensed RSA - 06/23
Timeline
Sales & HYPOXI Manager
Fernwood Fitness
08.2024 - Current
Health Coach
Figure By Design
06.2022 - 08.2024
Retail Team Member
Toymate
06.2022 - 01.2023
Hospitality Team Member
The Scoop
01.2021 - 03.2021
Cert IV - Swedish Massage
Australian Institute of Fitness
Cert IV - Nutrition
Australian Institute of Fitness
Human Anatomy and Physiology, Functional Anatomy, Evidence in Health, Psychology in Health, Culture and Diversity
Western Sydney University
Diploma - Remedial Massage
Australian Institute of Fitness
High School Diploma -
Campbelltown Performing Arts High School
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