Kinley Matthews
Kalorama
Summary
Dynamic and results-driven professional with a strong work ethic and effective communication skills, demonstrated at Fernwood Fitness. Proven track record in boosting membership and Hypoxi sales while providing exceptional customer service. Capable at building relationships and utilizing CRM systems for data management, ensuring client satisfaction and retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hypoxi Coach/Membership Sales Consultant
Fernwood Women's Gym
08.2023 - Current
- Boosted membership sales by effectively identifying customer needs and recommending suitable membership plans.
- Utilized CRM systems for efficient data management, ensuring accurate tracking of member information and sales progress.
- Provided ongoing support to current members by addressing concerns promptly and efficiently resolving issues as they arose.
- Achieved track record working with sales KPIs and monthly targets.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Retail Sales Associate
Spendless Shoes
11.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Waitress
Destiny Point Cafe
12.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Youth Work And Youth Studies - Youth Work
RMIT University
Melbourne, VIC11-2027
Diploma of Justice - Justice
Swinburne University of Technology
Melbourne, VIC07-2024
High School Diploma -
Monbulk College
Monbulk12-2022
Skills
- Effective communication
- Personable and friendly
- Building relationships
- Strong work ethic
- Cash handling
- Strong negotiation
- Customer service
- Teamwork and collaboration
Certification
Glenn Rockelmann, Career Counsellor 9751 9000
Catherine Gillet, Spendless Shoes Manager 0431 927 792
Corinne Foster, Fernwood Fitness Hypoxi Team Leader 0401 647 717
Timeline
Hypoxi Coach/Membership Sales Consultant
Fernwood Women's Gym
08.2023 - Current
Retail Sales Associate
Spendless Shoes
11.2022 - 06.2023
Waitress
Destiny Point Cafe
12.2021 - 08.2022
Bachelor of Youth Work And Youth Studies - Youth Work
RMIT University
Diploma of Justice - Justice
Swinburne University of Technology
High School Diploma -
Monbulk College
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