Cristiano Guedes
Greenacre,NSW
Summary
Proven achiever in customer service, I excelled at Onsite Group (Aust) Pty Ltd by elevating customer satisfaction through expert complaint handling and efficient data entry. Skilled in both customer support and records maintenance, I significantly boosted brand loyalty and advocacy, demonstrating a strong focus on results and customer-centric solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Officer
Onsite Group (Aust) Pty Ltd
05.2023 - 06.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
Certificate IV - Building And Construction
TAFE Ultimo
Ultimo, NSWHSC -
St Patrick’s College
Strathfield NSW 11.2023
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Inbound Call Management
- Records Maintenance
Certification
Current NSW Drivers Licence
First Aid Certificate
RSA & RCG Card
White Card
Timeline
Customer Service Officer
Onsite Group (Aust) Pty Ltd
05.2023 - 06.2024
Certificate IV - Building And Construction
TAFE Ultimo
HSC -
St Patrick’s College
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