Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Crystal Tee Pei

Melbourne,VIC

Overview

7
7
years of professional experience

Work History

Senior Monash Connect Officer

Monash University
03.2021 - Current
  • Managed 40-60 student enquiries per day via telephone, email and face-to-face while adhering to policies and procedures.
  • Implemented knowledge management initiatives to promote information sharing and improve overall team expertise.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coached junior team members, fostering professional growth and improving overall team performance.
  • Proficient in systems such as Callista, PRISMS, Salesforce and Xetta.

Placement

ATO National Tax Clinic Program
02.2023 - 05.2023
  • Provided tax advice to unrepresented taxpayers and small businesses to better understand the tax system. This included assisting with tax returns, preparing and submitting objection forms, bankruptcy, and offering general information related to ATO processes.
  • Completed legal research related to CGT concessions for small businesses.

Wills and New Estates Consultant

State Trustees
05.2022 - 04.2023
  • Provided a high level of customer service to vulnerable clients and other stakeholders as the first point of contact for the Deceased Estates unit.
  • Managed the day-to-day administration process of a portfolio of deceased estates.
  • Used identity search bases such as VedaeTrace for Birth, Death and Marriages (BDM) files.

Intern

Victorian Ombudsman
09.2022 - 11.2022
  • Completed legal research for the Good Practice Handling Guide for Public Agencies.
  • Prepared memoranda summarising issues and recommendations for complaint handling.
  • Provided administrative duties to support the Complaints Manager and Assistant Ombudsman.

Pharmacy Assistant

Chemist Warehouse
04.2018 - 01.2021
  • Greeted customers and responded to questions with a positive attitude.
  • Assisted pharmacists by filling prescriptions for customers and responding to patient questions regarding medications
  • Merchandised over-the-counter goods and rotated stock.
  • Supported operations with filing, copying and faxing.

Tutor

Wantirna College
01.2018 - 12.2018
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Education

Bachelor of Laws/Bachelor of Arts -

Monash University
12.2024

Skills

  • Power BI
  • CLASS
  • PRISMS
  • CRM
  • Legal Research
  • Task planning
  • Investigations
  • Microsoft Office

Volunteer Experience

Monash University - Access Monash Mentor

12/2023 - Current

  • Provided one-on-one mentoring for VCE students from under-represented communities.
  • Attended leadership training workshops.


Eastern Community Legal Centre - Elder Abuse Team Volunteer

03/2021 - 05/2022

  • Completed data entry on CLASS for reporting purposes with accuracy and efficiency.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Completed legal research and drafted documents for supervising lawyers.
  • Assisted with other ad-hoc administrative duties where needed.


Monash Law Ambassador Program 2021 (A Reasonable Standard) - Secretary 

2021

  • Drafted agendas, recorded minutes and created documents for meetings.
  • Responded to emails and other external correspondence to facilitate communication and promote our project.


Redefine Life - Funding and Grants Officer

02/2021 - 12/2021

  • Drafted funding and grant applications.
  • Evaluated advertising and promotion programs for compatibility with fundraising efforts.
  • Successfully received grants of over $5000.
  • Attend meetings with the Rotary Club of Knox.


Eastern Community Legal Centre - Night Services Paralegal

02/2020 - 2021

  • Conducted client intakes and completed conflict checks.
  • Attended meetings with clients to assist the managing lawyer.
  • Adhered to privacy laws to protect client data.

Timeline

Placement

ATO National Tax Clinic Program
02.2023 - 05.2023

Intern

Victorian Ombudsman
09.2022 - 11.2022

Wills and New Estates Consultant

State Trustees
05.2022 - 04.2023

Senior Monash Connect Officer

Monash University
03.2021 - Current

Pharmacy Assistant

Chemist Warehouse
04.2018 - 01.2021

Tutor

Wantirna College
01.2018 - 12.2018

Bachelor of Laws/Bachelor of Arts -

Monash University

Similar Profiles

CREATE PROFILE
Crystal Tee Pei