Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SHASIKA DODAWATTE

Dandenong North,Melbourne

Summary

My name is Shasika Dodawatte, a dedicated retail professional based in Dandenong North, Melbourne.

Boasting a solid foundation in the retail industry and a deep commitment to elevating customer experiences, I bring a detail-oriented mindset to upholding exceptional standards and forging meaningful connections. My paramount goal is to transition into a new sector, driven by a passion for real estate, and embark on a career growth journey with a focus on becoming a sales specialist.

I hold a VCE Certificate from Lyndale Secondary College (2016) and have honed various professional skills, including customer service, leadership, technology proficiency, and collaboration.

I have some experience in Microsoft Office, Callista, and Salesforce UniCRM. In addition to my professional skills, I bring personal qualities such as creativity, reliability, organization, and a strong work ethic. I thrive in teamwork, adapt quickly, and am highly motivated to achieve excellence.

Overview

6
6
years of professional experience

Work History

MONASH CONNECT OFFICER

MONASH UNIVERSITY
11.2022 - 04.2023
  • Provide meaningful advice to numerous students at different experience levels, utilising other communications platforms such as Slack and Zoom
  • Playing an integral part assisting with the enrolment process for students enrolled at Monash University
  • Utilising high-level analytical and research skills to be able to adequately answer any queries that Students of Monash University have about their university degrees, help assist and further their understanding of their course guides and outlines.

RETAIL ASSISTANCE / TEAM LEADER

KMART
03.2017 - 09.2022
  • Managing my teams for the decanting process of stock (the process of unboxing boxes from pallets to roll carts to be shelf stocked)
  • Working on the shop floor in different departments and Assisting customers with queries
  • Keeping shop floor tidy, clean, safe, and presentable for customer
  • Managing Decant Groups and maintaining store and back of the house with safety standards.

DUTY MANAGER / NIGHT FILL SECOND IN CHARGE

WOOLWORTHS
08.2020 - 11.2021
  • During my time at Woolworths, I have gained valuable leadership experience through my role as a duty manager, emphasizing the importance of communication, time management and task management
  • I was able to effectively sympathise with customers issues and solve problems in a rewarding manner
  • I established a positive work culture with my management and the team which help improve team morale during my time as a duty manager
  • Ensuring that I follow all standards with integrity and outlining that importance toward my team
  • Effectively ensuring stock delivery processes ran as smoothly as possible
  • Organising different variations of team members to ensure that night-fill was completed to a satisfactory standard
  • Recording and handling till counts to ensure that any mistake that occurred were being correctly dealt with and documented.

Education

VCE CERTIFICATE -

LYNDALE SECONDARY COLLEGE
01.2016

Skills

  • Mentoring
  • High Volume Phone Inquiries
  • Complaint Resolution
  • Coaching
  • Shift Scheduling
  • Call Center Operations
  • Delegating Work
  • Relationship Building
  • Customer Service
  • Time Management
  • Data Entry
  • Transition Management
  • Student Support

Languages

English
Sinhalese

References

  • Andrew Jardine, Monash Connect Team Leader, Andrew.Jardine@monash.edu
  • Pauline Coulepis, Service Delivery Co-ordinator, 0412 734 437, pauline.coulepis@monash.edu
  • Justin Hudson, Night-fill Department Manager at Woolworths The Avenue, 0439 944 817
  • Shilpa Sharma, Online Manager at Kmart Keysborough, 0466 630 936
  • Tony Belajin, Timber Flooring, The Wooden Floor Co., 0433 296 649
  • Jordan Kyriakoloulos, My Previous Duty Manager at Kmart Keysborough, 0402 732 716
  • Tabitha Johnson, My Previous Line manager at Kmart Keysborough, 0420 362 454

Timeline

MONASH CONNECT OFFICER

MONASH UNIVERSITY
11.2022 - 04.2023

DUTY MANAGER / NIGHT FILL SECOND IN CHARGE

WOOLWORTHS
08.2020 - 11.2021

RETAIL ASSISTANCE / TEAM LEADER

KMART
03.2017 - 09.2022

VCE CERTIFICATE -

LYNDALE SECONDARY COLLEGE

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SHASIKA DODAWATTE