Dacey (Duong) Phan
Darwin,NT
Summary
Customer-oriented professional with experience in food and beverage industry. Skilled in basic food preparation,keeping a clean and organized work area. Demonstrated ability to work in a fast-paced environment and provide exceptional service to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE ATTENDANT
Ventia
Darwin, NT
05.2023 - 12.2023
- Restocked food and beverage items throughout the shift, flexibly undertake duties as requested by Supervisor at different defense bases: Robertson Barracks, Berrimah and Larrakeyah
- Assisted with basic food preparation, cleaned and polished equipment in food service areas or other areas of canteen and mop or vacuum floors
- Performed served, assisted customers with menu selections and answered questions to facilitate customer service
WAITRESS
Roast and Noodle 328
Darwin, NT
05.2023 - 07.2023
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
KITCHEN HAND STAFF
Mad Patties Burger Bar
Bairnsdale, VIC
02.2023 - 05.2023
- Prepared burger, sandwiches, chips, vegetables, chicken wings and other specialty items according to customer specifications
- Made milkshakes and smoothies, followed recipes and chef instructions to prepare fish and chips correctly
- Cleaned and maintained work areas, equipment and utensils
- Transported food items from storage areas to kitchen for prepping.
VEGETABLE PACKER
Riviera Farms
Lindenow, VIC
04.2022 - 04.2023
- Cutting and packing vegetable, especially taking care of packing machines
- Working flexible and long hours, weekend and holiday shifts
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites
CUSTOMER SERVICE OFFICER
Danazon Co., Ltd
Danang, Vietnam
10.2020 - 03.2022
- Coordinated solutions for high volume of customer inquiries on e-commerce- flatforms: Amazon, Ebay, Esty
- Tracked customer service cases and updated service software with customer information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
ASSISTANT HR OFFICER
Step By Step HR
Danang, Vietnam
10.2019 - 07.2020
- Hiring native English teachers for international schools in Asian countries
- Coordinated employee placements and administrative details
Education
BACHELOR IN ENGLISH | BUSINESS ECONOMICS -
University of Danang
10-2020
Skills
- Problem-Solving
- Flexible and Adaptable
- Teamwork
- Self-Motivated
- Kitchen Support
- Customer service
Certification
- IELTS 6.0
- N4-JAPANESE LANGUAGE PROFICIENCY
- Responsible Service of Alcohol (RSA) Certificate
- Police Clearance
References
LEILA SARIAGO, Ventia, Duty Supervisor, +61 455912686, leila.sariago@ventia.com
Zhenhai Xu (Jasper), Manager of Mad Patties, +61 421497837, zhenhai.xu@live.com
Amanda Smith, Manager of Riviera Farms, amanda@rivierafarms.com.au
Timeline
FOOD AND BEVERAGE ATTENDANT
Ventia
05.2023 - 12.2023
WAITRESS
Roast and Noodle 328
05.2023 - 07.2023
KITCHEN HAND STAFF
Mad Patties Burger Bar
02.2023 - 05.2023
VEGETABLE PACKER
Riviera Farms
04.2022 - 04.2023
CUSTOMER SERVICE OFFICER
Danazon Co., Ltd
10.2020 - 03.2022
ASSISTANT HR OFFICER
Step By Step HR
10.2019 - 07.2020
BACHELOR IN ENGLISH | BUSINESS ECONOMICS -
University of Danang
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