Dade Armstrong
Somerville,VIC
Summary
Compassionate Mental Health Support Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Hastings Cellars
04.2018 - 04.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Assistant
Dan Murphy's Wonthaggi
06.2017 - 03.2018
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Monitored customer service performance to enforce quality and accuracy standards.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Documented customer concerns and inquiry resolutions in internal computer system.
Retail Assistant
Michael's Supa IGA Leongatha
09.2014 - 04.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Cert 4 - Mental Health
GenU
Frankston11.2024
Associate of Arts - Digital Media
Academy of Interactive Entertainment
Melbourne, VIC01.2018
Responsible Service of Alcohol - Hospitality
Federation Training
Leongatha, VIC01.2017
Cert III in ICT -
Mary Mackillop Catholic Regional College
Leongatha, VIC01.2016
Cert III in Media -
Mary Mackillop Catholic Regional College
Leongatha, VIC01.2016
Skills
- Conflict Resolution
- Motivational Interviewing
- Problem Solving
- Social Skills Training
- Self-Care Techniques
- Active Listening
- Crisis Intervention
- Behaviour Management
- Peer Support
- Goal Setting
- Recovery Planning
- Outreach Services
References
- Damien Maiden, Assistant Manager, Dan Murphy’s Wonthaggi, 0402 076 349
- Chris Liefting, Store Manager, Hastings Cellars, 0402 263 345
- Trina Clarke, Co-Owner, Creative Coordination, 0408 386 953
Hobbies and Interests
- Video Production
- Animation
- Photography
- Mixing Cocktails
Timeline
Retail Assistant
Hastings Cellars
04.2018 - 04.2022
Customer Assistant
Dan Murphy's Wonthaggi
06.2017 - 03.2018
Retail Assistant
Michael's Supa IGA Leongatha
09.2014 - 04.2017
Cert 4 - Mental Health
GenU
Associate of Arts - Digital Media
Academy of Interactive Entertainment
Responsible Service of Alcohol - Hospitality
Federation Training
Cert III in ICT -
Mary Mackillop Catholic Regional College
Cert III in Media -
Mary Mackillop Catholic Regional College
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