TYNA TRUONG
BRISBANE,QLD
Summary
I have over 10 years of experience in customer service, including my time at Energy Queensland as a Customer Operations Officer. During my time there, I gained experience handling customer enquiries, processing service orders, resolving issues and working closely with different teams. I also enjoyed supporting newer team members and sharing my knowledge when needed. I’m confident managing a busy workload, learning new systems and adapting to different situations. I take pride in providing good customer service, being a reliable team member and building positive working relationships with those around me.
Overview
16
16
years of professional experience
Work History
Retail Assistant
Supercheap Auto
08.2025 - Current
- Managed customer service by communicating with customers, handling sales, and overseeing POS operations to ensure smooth transactions and accurate inventory.
- Proactive in understanding and meeting customer expectations
- Contributed to daily KPIs and optimized store operations to enhance overall customer satisfaction.
- Processed customer and store orders efficiently
- Supported stock control, replenishment, and inventory management.
- Liaised with suppliers via phone and email to coordinate stock availability and timely order updates and delivery inquiries.
- Maintain excellent shop floor presentation and cleanliness
Customer Operations Officer
Energy QLD
05.2023 - 08.2025
- Handled customer enquiries through phone, email and webchat, providing clear information and helping resolve issues.
- Worked across different areas of Customer Operations, including the Contact Centre, Retail team and Faults enquiries.
- Assisted retailers and electricians with service orders, enquiries and requests relating to the Energex and Ergon Energy networks.
- Processed and managed service orders while following company procedures and maintaining accurate records.
- Used multiple systems daily, including CRM, VoIP and GIS, to access information, update records and manage enquiries.
- Worked closely with internal teams to follow up on requests, resolve issues and ensure enquiries were handled correctly.
- Supported newer team members by sharing knowledge, answering questions and helping them become familiar with processes.
- Assisted with customer enquiries during storm events, adapting to increased workloads and changing priorities.
- Consistently worked towards team KPIs while maintaining a high standard of customer service.
Retail Assistant
Supercheap Auto
05.2017 - 05.2023
- Handled customer service, including customer communication, sales, POS, and inventory.
- Process and manage customer and store orders
- Managed supplier relationships via phone and email to ensure timely stock availability and order updates
- Supported stock control and replenishment processes to maintain optimal inventory levels
- Supported daily KPI tracking and store operations
- Maintain excellent shop floor presentation and cleanliness
- Proactive in understanding and meeting customer expectations
- 2018 - Traineeship in Retail Supervisor through Department of Employment, Small Business and Training
Fruit & Vegetable Market Server
Teck Enterprises
04.2015 - 01.2018
- Delivered exceptional customer service by promptly greeting and assisting customers with purchases
- Partook in sales strategies such as upselling
- Management of stock via stringent quality control measures ensuring freshness of stock
- Accountable for pricing and labeling of stock
- Implemented sales strategies to enhance customer engagement such as upselling
- Executed precise calculations under pressure during busy periods without reliance on a POS system
Customer Service / All Rounder
Hilltop Bakery
01.2011 - 04.2015
- Delivered exceptional customer service by promptly addressing customer needs and inquiries
- Assisted in making baked goods, sandwiches and ad hoc special orders
- Executed store preparation and closing tasks, including packing down and operating POS system
- Completed regular duties of preparing and packing down store and operating POS system
- Restocked and rotated products such as hot foods, drinks and sweets on a daily basis
Education
Queensland Certificate of Education -
Corinda State High School
Skills
- POS systems
- POS management
- Inventory control
- Order processing
- Stock replenishment
- Store operations
- Visual merchandising
- Upselling strategies
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Conflict resolution
- Complaint handling
- Conflict resolution
- Exceeding customer expectations
Timeline
Retail Assistant
Supercheap Auto
08.2025 - Current
Customer Operations Officer
Energy QLD
05.2023 - 08.2025
Retail Assistant
Supercheap Auto
05.2017 - 05.2023
Fruit & Vegetable Market Server
Teck Enterprises
04.2015 - 01.2018
Customer Service / All Rounder
Hilltop Bakery
01.2011 - 04.2015
Queensland Certificate of Education -
Corinda State High School