Dade Armstrong
Greater Melbourne,VIC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Ranlight PTY LTD
Hastings, VIC
04.2018 - 05.2022
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Kept up-to-date knowledge of all products available in the store.
- Answered phones promptly and directed calls appropriately.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Customer Experience Sales Floor Associate
Dan Murphys
Wonthaggi, VIC
06.2017 - 03.2018
- Provided product information to customers, including details on style, size, color and pricing.
- Assisted customers in making selections based on individual needs and preferences.
- Operated cash registers to process customer payments accurately and efficiently.
- Processed special orders for out-of-stock items as requested by customers.
- Tracked inventory levels throughout the day and placed orders for additional stock when necessary.
- Communicated effectively with other staff members regarding customer interactions and transactions.
- Provided feedback to management about changes needed to improve the overall customer experience.
- Participated in team meetings to review sales goals and objectives.
- Attended workshops related to customer service best practices.
Retail Assistant
IGA
Leongatha, VIC
08.2014 - 04.2017
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Diploma - Screen And Media
Academy of Interactive Entertainment (AIE)
Melbourne, VIC12-2017
Cert III - Information Technology
River Murray Training
Leongatha, VIC11-2016
Some College (No Degree) - Responsible Service of Alcohol
Federation Training
Leongatha, VICSkills
- Complaint Handling
- Customer Assistance
- Effective communication abilities
- Conflict resolution techniques
- Written Communication
- Organization
- Adaptable and Flexible
- Merchandise Recommendations
- Self Motivation
- Goal Setting
- Problem-solving abilities
Timeline
Retail Assistant
Ranlight PTY LTD
04.2018 - 05.2022
Customer Experience Sales Floor Associate
Dan Murphys
06.2017 - 03.2018
Retail Assistant
IGA
08.2014 - 04.2017
Diploma - Screen And Media
Academy of Interactive Entertainment (AIE)
Cert III - Information Technology
River Murray Training
Some College (No Degree) - Responsible Service of Alcohol
Federation Training
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