Daina Charles

• Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
• Utilized diagnostic equipment effectively for accurate test results that aided in prompt diagnosis and treatment planning processes.
• Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
• Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
• Demonstrated versatility in managing various species, including dogs, cats, birds, and exotic pets while providing appropriate care specific to each type of animal.
• Maintained detailed medical records accurately documenting each patient''s health history, diagnoses made during appointments along with treatments administered.
• Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
• Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
• Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
• Provided exceptional emergency care to critically ill or injured patients, stabilizing their condition until further treatment could be administered.
• Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
• Reduced recovery time for surgical patients through diligent post-operative care and pain management techniques.
• Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
• Conducted thorough physical examinations on animals upon arrival at the clinic to identify any underlying health issues or concerns promptly.

Sylvania Veterinary Hospital enabled me to further my veterinary nursing skills with exposure to an increased amount of emergency cases, larger workload, modern equipment, administrative and leadership roles, such as outstanding accounts, working with Sutherland Shire Council Animal Shelter and managing junior veterinary nurses.

• Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
• Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
• Maintained accurate medical records for efficient patient care and treatment followup.
• Triaged incoming patients to determine treatment needs and urgency of care.