Summary
Overview
Work History
Education
Skills
Abn
Certification
Timeline
Generic

Dale Shumack

Morayfield,Qld

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 15 years of experience building community and developing social skills through incremental therapeutic techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Support Worker

Evermore Clean And Care
10.2023 - 01.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Sales Assistant

Original Mattress Factory (OMF)
08.2019 - 12.2022
  • Sales skills - Product knowledge - Goal setting and forecasting - Closing sales - Written and verbal communication. - Opening and closing shop
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Personal Care Worker

St Pauls Aged Care
08.2013 - 07.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients in maintaining independence with assistance in mobility and ambulation.
  • Enhanced client satisfaction by providing personalized care and attention to their daily needs.

Cheesecake Shop
03.2005 - 05.2010
  • Serving customers - Cleaning - Opening and closing store - Decorating cakes

Caboolture Bus Lines
01.2001 - 01.2005
  • Running client-facing front office - Working with Queensland Transport - Using industry software / computer system - Receiving incoming calls.

Enrolled Nurse

St Vincent's Hospital
01.1987 - 01.2000
  • Managed care from admission to discharge.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.

Education

Warwick High School

Skills

  • Strong customer service and sales skills
  • Exceptional organisation
  • Clean, neat and tidy
  • Ability to resolve disputes
  • Strong computer skills
  • Happy outgoing personality
  • Daily living support
  • Daily living assistance
  • Confidentiality and Privacy
  • Cleaning and sanitizing
  • Mobility Assistance
  • Behavioural support
  • Clean Driving Record
  • Meal Preparation
  • Transportation Assistance

Abn

83 120 387 397

Certification

Certificate 3 in Aged Care and Disabilty.

Current First aide Certificate.

NDIS Worker Screening Card.

Current Manuel Handling Certificate.

Reliable Car.

Comprehensive Car Insurance.

Timeline

Support Worker

Evermore Clean And Care
10.2023 - 01.2024

Sales Assistant

Original Mattress Factory (OMF)
08.2019 - 12.2022

Personal Care Worker

St Pauls Aged Care
08.2013 - 07.2019

Cheesecake Shop
03.2005 - 05.2010

Caboolture Bus Lines
01.2001 - 01.2005

Enrolled Nurse

St Vincent's Hospital
01.1987 - 01.2000

Warwick High School

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Dale Shumack