Damian Chakhvorostov
Melbourne,VIC
Summary
Motivated retail sales and contact centre administrative professional with proven record of working diligently in a fast-paced environment. Resourceful individual skillful in learning customer needs, providing advice and resolving complaints and conflict. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Wine Experience
10.2022 - 10.2023
- Recommended and sold wine
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to country, region and grape varietal
Helpline Consultant
Mercer (Superannuation)
05.2019 - 03.2021
- Provided customers with general advice regarding their super
- Navigated phone systems and Sales Force web-platform
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Processed myriad enquiries in an increasingly fast-paced environment
Cinema Crew Member
HOYTS Melbourne Central
09.2015 - 02.2017
- Navigated POS systems and cash registers, while maintaining KPIs
- Maintained cleanliness and organization of theatre facilities, ensuring a safe and enjoyable experience for guests.
- Processed box office tickets, group bookings, events and administration enquiries
- Collaborated with team members to ensure seamless coordination during high-traffic periods, resulting in reduced wait times for patrons.
Education
Bachelor of Fine Arts - Acting
Queensland University of Technology
Brisbane, QLD11.2023
High School Diploma -
The University High School
Parkville, VIC11.2017
Skills
- Sales/Advice
- Conflict Resolution
- Order Processing
- Inventory Tracking
Accomplishments
ATAR - 98.75
DUX of English at The University High School 2017
Timeline
Retail Assistant
Wine Experience
10.2022 - 10.2023
Helpline Consultant
Mercer (Superannuation)
05.2019 - 03.2021
Cinema Crew Member
HOYTS Melbourne Central
09.2015 - 02.2017
Bachelor of Fine Arts - Acting
Queensland University of Technology
High School Diploma -
The University High School
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