Damith Senaviratne
Business Manager
4-3 Turners Beach,TAS
Summary
Performance-driven, forward-thinking, multilingual company Business manager with extensive competence in all elements of operating profitable businesses through innovative team development, a superior understanding of client demands, and advertising and marketing ability. Capable of maintaining a laser sharp focus on bottom-line results while developing and implementing complex business solutions to address a range of demands.
Overview
19
19
years of professional experience
Work History
Operations Manager - Signature [Malaysia]
Singer Sri Lanka PLC
2023.02 - 2023.12
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers, Suppliers and other stake holders to build connections and nurture relationships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Operations Manager - Retail Furniture/ Signature
Singer Sri Lanka PLC
2022.06 - 2022.12
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinating with suppliers, logistic Team, Business partners and stakeholders.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Area Manager
Singer Sri Lanka PLC
2014.01 - 2020.01
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Transformed underperforming teams into productive, profitable teams.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior District Manager
Singer Sri Lanka PLC
2010.01 - 2014.01
- Developed detailed plans based on broad guidance and direction.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Managed senior-level personnel working in marketing and sales capacities.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Implemented innovative marketing campaigns to increase brand awareness and drive sales growth within the region.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored industry trends closely to inform proactive adjustments to district strategy as needed for sustained success.
District Manager
Singer Sri Lanka PLC
2005.01 - 2010.01
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated favourable lease agreements for new store locations, resulting in reduced overhead costs and increased profitability for the company.
- Developed strong communication and organizational skills through working on group projects.
Education
MBA - General Studies
Cardiff Metropolitan , UK
06.2019
Marketing Funder Mental And Theories
Sri Lanka Institute Of Marketing (SLIM)
Kandy, Sri Lanka10.2004
Skills
- Cost analysis and savings
- Business Development
- Supply chain distribution
- Supply chain logistics
- Strategic Partnerships
- Superb time management skills
- Cross-Functional Communication
- Marketing Strategies
- Inventory Tracking and Management
- Sales background
- Product Development
- Inventory Management
- Client Relationships
- Team Leadership
- Operations Monitoring
Accomplishments
- Awarded MeriL for the 2016 Annual Awards - Area Manager Category at the 2017 Annual Marketing Convention
- Awarded Merit at the 2017 Annual Marketing Convention for the 2016 Annual Awards - Area Manager Category
- Annual competition for Supervision - 2014, received Merit for "Member of the Best Area Team - Central Area -2013"
- Annual Marketing Convention - 2014, received Merit for the "Team Member - Best Area Team" receivables management competition in 2013
- 2014 Annual Marketing Convention, received Merit for the "All Island 2nd runner-up District Manager Category - 2013"
- 2012 Annual Marketing Convention, received Merit for the "All Island 3rd runner-up District Manager Category -2011"
- 2008 Annual Competition for Supervision, was given Merit for "Member of the Best Area Team - East Area - 2008"
- Was able to grow the Singer homes channel into an award-winning channel, which earned the Best Emerging Channel Award of the Year 2015 at the 2016 Annual Management Conference
Career Expertise
Operations Manager, Retail Furniture/ Signature, Singer Sri Lanka PLC, Enhance and sustain the organization's internal capacity by increasing the efficiency of existing organizational processes and procedures, Lead the joint venture project between "signature" Malaysia and singer Sri Lanka Plc, Maintain continuous contact with management, employees, and vendors to maintain the organization's smooth operation, Direct and supervise retail staff across many locations to ensure they fulfill established KPI's, Provide training to retail staff in order to help them improve their abilities and job performance, Visit retail locations to ensure efficient and effective management, as well as a high level of sales performance, Evaluate operational and financial information to ascertain a retail store's sales performance
Profile Snapshot
- Operations Manager, Signature [Malaysia], Singer Sri Lanka PLC, 02/01/23, present
- Operations Manager, Retail Furniture, Singer Sri Lanka PLC, 06/01/22, 12/31/22
- Area Manager, Singer Sri Lanka PLC, 2014, 2020
- Senior District Manager, Singer Sri Lanka PLC, 2010, 2014
- District Manager, Singer Sri Lanka PLC, 2005, 2010
References
- Mr. Kumar Samarasinghe, Former Sales and Marketing Director - Singer Sri Lanka PLC,
kumar.samarasinghe2020@gmail.com, +940773000789
- Mr. Chandana Samarasinghe, Director Marketing - Singer Bangladesh LTD,
chandana@singerbd.com, +94 0777903232
Additional Information
ACHIEVEMENTS
- Hayley’s President award winner 2022.
- Awarded Merit for the 2016 Annual Awards - Area Manager Category at the 201 7 Annual Marketing Convention
- Awarded Merit at the 2017 Annual Marketing Convention for the 2016 Annual Awards - Area Manager Category
- Annual competition for Supervision — 2014, received Merit for "Member of the Best Area Team— Central Area—2013"
- Annual Marketing Convention — 2014, received Merit for the "Team Member — Best Area Team" receivables management competition in 2013
2014 Annual Marketing Convention, received Merit for the "All Island 2nd runner-up District Manager Category — 2013"
- 2012 Annual Marketing Convention, received Merit for the "All Island 3rd runner-up District Manager Category —2011"
2008 Annual Competition for Supervision, was given Merit for "Member of the Best Area Team — East Area — 2008"
- Was able to grow the Singer homes channel in to an award-winning channel, which earned the Best Emerging Channel Award of the Year 201 5 at the 2016 Annual Management Conference
Timeline
Operations Manager - Signature [Malaysia]
Singer Sri Lanka PLC
2023.02 - 2023.12
Operations Manager - Retail Furniture/ Signature
Singer Sri Lanka PLC
2022.06 - 2022.12
Area Manager
Singer Sri Lanka PLC
2014.01 - 2020.01
Senior District Manager
Singer Sri Lanka PLC
2010.01 - 2014.01
District Manager
Singer Sri Lanka PLC
2005.01 - 2010.01
MBA - General Studies
Cardiff Metropolitan , UK
Marketing Funder Mental And Theories
Sri Lanka Institute Of Marketing (SLIM)
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