Dana Davidson
Richmond,VIC
Summary
I am a dynamic Event Coordinator with a proven track record at Showtime Event Group, showcasing exceptional organization and client relationship building. Expert in vendor coordination and logistics management, I've successfully elevated event planning to new heights, achieving high customer satisfaction. Skilled in a variety of industry standard software like, Priava, Ivvy, Event Draw, Canva. I consistently exceed targets through creativity and adaptability. I am a committed professional that provides excellent customer service and works to carry out events to highest of standards I have excellent, vendor management and event promotion and marketing skills and am adept at problem-solving.
I am seeking to maintain a full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Wedding & Event Coordinator
Showtime Event Group
11.2022 - Current
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Scheduled appointments with potential clients to discuss wedding plans.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Created and managed online presence to reach larger audience of clientele.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Supervised personnel and directed in wedding task administration and completion.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed detailed event reports, documenting all aspects of each event.
- Produced concept plans for high-profile corporate meetings and events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Managed administrative logistics of events planning, event booking, and event promotions.
Reception & Events Administrator
Alexandra Club
06.2022 - 11.2022
- Maintained personnel records and updated internal databases to support document management.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
Event & Sales Coordinator
Australian Venue Co
11.2021 - 07.2022
- Helped customers navigate choices between venues with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Networked at events and by phone to expand business profits and revenues.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Functions Manager
Australian Venue Co (in Venue) Prince Alfred Hotel
05.2019 - 11.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Advanced Diploma - Film & Television
Central Insitute of Technology
Perth, WA08.2016
High School Diploma -
John Septimus Roe Anglican Community School
Mirrabooka, WA11.2013
Skills
- Exceptional organization
- Vendor coordination
- Venue Selection
- Logistics Management
- Client Relationship Building
- Goal Setting
- Team building
- Multitasking
- Attention to Detail
- Problem-solving aptitude
- Creativity and Adaptability
- Microsoft Office
- Event Planning
- Excellent Communication
- Team Collaboration
Timeline
Wedding & Event Coordinator
Showtime Event Group
11.2022 - Current
Reception & Events Administrator
Alexandra Club
06.2022 - 11.2022
Event & Sales Coordinator
Australian Venue Co
11.2021 - 07.2022
Functions Manager
Australian Venue Co (in Venue) Prince Alfred Hotel
05.2019 - 11.2021
Advanced Diploma - Film & Television
Central Insitute of Technology
High School Diploma -
John Septimus Roe Anglican Community School
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