Danae Pattenden
Baldivis,WA
Summary
I'm currently the Claims and Injury Management Coordinator with a robust background at ISS Facility Services
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and commitment to continuous learning and growth.
With my previous experiences and proven skills I believe they are transferrable to any position
Overview
15
15
years of professional experience
Work History
Claims and Injury Management Coordinator
ISS Facility Services
06.2015 - Current
- End to end claims management from early intervention, injury management, return to work planning and implementation as well as team workers compensation programs and strategy
- Receive, review and process worker’s compensation claims and associated documentation
- Facilitate the return to work of injured staff, including the processing of timesheets for partial return to work
- Ensuring the management of claim activities are within required timeframes
- Participation in medical case conferences with injured workers and their treating medical practitioners
- Support workers to manage and increase awareness of Workers Compensation and return to work responsibilities and accountabilities within the business
- Co-ordinate and implement the workplace injury management policy, procedures and programs
- Provide reporting to the Regional manager and key stakeholders
- Coordinate regular claims review meetings
- Monitor effectiveness of service providers including medical practitioners
- General administrative duties associated with the management of the portfolio such as authorising payments, accounts, payroll and maintaining electronic files
Safety Advisor
ISS Facility Services
01.2013 - 06.2015
- Assist with and drive the development and implementation of the contract HSEQ Management Plan.
- Provide in-contract frontline WHS and Environmental support to ISS leaders and staff
- Conduct and assist with incident investigations.
- Assist in compiling and preparing monthly performance reviews.
- Conduct safety trainings.
- Conduct internal and external inspections and audits and provide timely recommendations.
- Monitor appropriate recording and reporting when recordable & notifiable events occur to ISS, Client, state/territory WHS/OHS regulators and the OFSC.
- Actively participate in field inspections, including the client's critical sites
Site Administrator
ISS Facility Services
03.2010 - 01.2013
- Oversee the Village Administration/Front Office/Reception operation
- Ensure professionalism and accuracy with all information passed through reception to staff and management.
- Assist in all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
- Site plane Bookings and Accommodation Bookings as required.
- Assist in the preparation of accurate and timely invoices for the village services
- Assisting the F&B department with stocktakes and ordering.
Education
No Degree - Cert 4 OHS
ISS Training Provider
Perth, WA12-2012
No Degree - Business Administration And Management
City Business College
Perth, WA06-2000
High School Diploma -
Willetton Senior Highschool
Willetton, WA12-1998
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organisation
- Reliability
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Claims and Injury Management Coordinator
ISS Facility Services
06.2015 - Current
Safety Advisor
ISS Facility Services
01.2013 - 06.2015
Site Administrator
ISS Facility Services
03.2010 - 01.2013
No Degree - Cert 4 OHS
ISS Training Provider
No Degree - Business Administration And Management
City Business College
High School Diploma -
Willetton Senior Highschool
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