Years of combined part-time and full-time experience
Daniel Coll
ICT Support Officer
Brisbane,QLD
Summary
Experienced ICT support professional with 3.5 years of combined part-time and full-time experience in high school environments. Possessing both a Certificate 3 in Information Technology, Digital Media and a Certificate 4 in Information Technology. Proficient in Basic Java, GIT, and the Microsoft Suite. Skilled in collaborative teamwork, problem-solving, and delivering exceptional customer service. Excited to immerse myself in new learning experiences while contributing to IT projects.
Overview
3
3
2
2
Certifications
Work History
ICT Support Services Officer
Cavendish Road State High School
01.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate assistance to address concerns.
- Streamlined support processes by identifying inefficiencies and implementing improvements.
- Developed comprehensive training materials for a variety of different software's and jobs, ensuring thorough understanding of job responsibilities.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Coached employees through day-to-day work and complex problems.
ICT Trainee - Certificate 4
Cavendish Road State High School
05.2022 - 12.2023
- Enhanced customer satisfaction by providing timely and accurate assistance to address concerns.
- Streamlined support processes by identifying inefficiencies and implementing improvements.
- Developed comprehensive training materials for a variety of different software's and jobs, ensuring thorough understanding of job responsibilities.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Coached employees through day-to-day work and complex problems.
Back Area Crew Member
McDonald's Rocklea
06.2021 - 02.2022
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage and recycling
- Demonstrated adaptability by learning multiple stations within the back area, front area and drive through stations, increasing versatility as a team member.
- Prepared food items according to established quality standards, ensuring consistency in taste and presentation.
ICT Student Trainee - Certificate 3
Cavendish Road State High School
01.2020 - 12.2021
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Collected, arranged, and input information into database system.
- Handled day-to-day customer or client questions via telephone or email.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
Education
High School Diploma -
Cavendish Road State High School
Holland Park, QLD11.2022
Skills
Basic Java and GIT
Proficient in Microsoft Suite
Team Player
Innovative Thinker
Customer Service
Certification
Certificate 3 in Information, Digital Media (ICT30118)
Certificate 4 in Information Technology (ICT40120)
References
Martin Davey - IT Manager at Cavendish Road State High School - 0419798007 - mldav0@eq.edu.au
Angus Camm - Ex Manager At McDonald's Rocklea, Current Shift Supervisor at Zarraffa's Coffee - 0490381933 - anguscamm@gmail.com
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