Daniel Ferretti
Morningside,QLD (Queensland)
Summary
Flexible Customer solution specialist who works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. I'm Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Smart Service Queensland
02.2024 - 02.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Cleaner
Glasshouse Christian College
10.2023 - 02.2024
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed and implemented comprehensive cleaning plan for entire building.
Disability Support Worker
Endeavour Foundation
09.2023 - 10.2023
- Preserved and prepared reports and treatment records.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Customer Solutions Specialist
Probe Asia Pasific Pty Ltd
04.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 25- 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
Glass Boy - Floor Staff
The Banks
11.2021 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Wedding/ Event Set up
Townsville Wedding And Event
07.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cleaning Services
Australian Christian College
07.2018 - 11.2019
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Worked effectively in fast-paced environments.
Education
Bachelor Of Information Technology - Cyber Operations And Warfare
La Trobe University
Melbourne, VICHigh School Diploma -
James Cook University
12.2021
Certificate III - Gap Year
YWAM
Townsville, QLD2020
High School Diploma -
Australian Christian College - Moreton
11.2019
Skills
- Telephone Call Control
- Call Vectoring
- Call Planning
- Call Documentation Skills
- Call Conversion Skills
- Logging Call Information
- Call Management
- Call Transfers
- Maintain Equipment
- Customer Service
- Track Food Use
- Dietary Restrictions
- Place Settings
- Pantry Restocking
- Salad Preparation
- Dessert Preparation
- Tray Assembly
- Cash Control
- Database Management
- Library Reference
- Customer Inquiries
- Fine Collections
- Book Scanning
- Regulatory Documentation Preparation
- Computer Software
- Google Workspace
- Team building
- Attention to Detail
- Organization and Time Management
- Written Communication
- Self-Motivated
- Active Listening
- Teamwork and Collaboration
- Planning and Coordination
- Critical Thinking
- Multitasking Abilities
- Good Telephone Etiquette
- Complex Product Knowledge
- Store Opening
- Administrative and Office Support
- Form Processing
- Understanding Customer Needs
- Creative Solutions
- Client Rapport-Building
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Navigational Skills
- Investigate Claims
- Collection Management
- Membership Inquiries and Renewals
- Complaint Investigations
- Money Orders
- Staff Support
Certification
Training was provided with the job. Willing to learn.
Willing to travel for the job.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
Government Services
Additional Information
As a individual, I am willing to learn and develop my understanding of any area of expertise's.
Timeline
Customer Service Officer
Smart Service Queensland
02.2024 - 02.2024
Cleaner
Glasshouse Christian College
10.2023 - 02.2024
Disability Support Worker
Endeavour Foundation
09.2023 - 10.2023
Customer Solutions Specialist
Probe Asia Pasific Pty Ltd
04.2022 - 08.2023
Glass Boy - Floor Staff
The Banks
11.2021 - 01.2022
Wedding/ Event Set up
Townsville Wedding And Event
07.2021 - 01.2022
Cleaning Services
Australian Christian College
07.2018 - 11.2019
Bachelor Of Information Technology - Cyber Operations And Warfare
La Trobe University
High School Diploma -
James Cook University
Certificate III - Gap Year
YWAM
High School Diploma -
Australian Christian College - Moreton