Robyn Kamp
Leeming,WA
Summary
Polite and professional Customer Service Operator, strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality KPI targets in high-volume settings. Skillful in dealing with stressed and difficult callers.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
WA Police
01.2019 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Collaborated with team members to share best practices and improve overall service quality.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
Customer Service Officer
NZ Police
07.2016 - 12.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved first-contact resolution rate.
- Responded to customer calls and emails to answer questions and take Police reports
Customer Contact Representative
Waitamata District Health Board
04.2015 - 07.2016
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
- Reduced call wait times by efficiently handling inquiries
- Adapted quickly to changes in company policy or procedures while maintaining composure under pressure.
Education
Accounting
Murdoch University
Murdoch, WASome College (No Degree) - Accounting And Business Management
Massey University
Auckland, New ZealandSkills
- Positive Attitude
- Conflict Resolution
- Decision Making
- Report Preparation
- Customer Focus
- Telephone Etiquette
- Call Center Experience
- Effective Communication
- Attention to Detail
- Call Control
Timeline
Customer Service Officer
WA Police
01.2019 - Current
Customer Service Officer
NZ Police
07.2016 - 12.2018
Customer Contact Representative
Waitamata District Health Board
04.2015 - 07.2016
Accounting
Murdoch University
Some College (No Degree) - Accounting And Business Management
Massey University
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