DANIEL LY
Georges Hall
Summary
Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Service Advisor
Liverpool Nissan
07.2024 - 01.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Tynan Motors Kirrawee Service Centre
03.2023 - 07.2024
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Executive
Tynan Motors
03.2022 - 03.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Operational Manager
CARBONETICS
02.2020 - 02.2022
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
Back of House Inspector
WESTFIELD RETAIL SOLUTIONS, WRS
07.2017 - 04.2018
- Maintain and update back of house and fire exits, Test and tag fire safety equipment and reporting to facility managers.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Proved successful working within tight deadlines and fast-paced atmosphere
Sales Executive
CREATIVE ACTIVATION
05.2011 - 04.2015
- Tracked metrics and performance indicators
- Assisted external auditors with document collection for audits
- Managing high profile clients and accounts, Generating leads from existing and new clients, selling to commercial and consumers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
MBA - Operations Management
Australian Institute of Business
Online 04.2001 -
CERTIFICATE IV - WORK HEALTH & SAFETY
TAFE
Sydney, NSW 06.2015 - 11.2015
CERTIFICATE IV - TRAINING AND ASSESSMENT TAE40110
TAFE
Sydney, NSW 08.2015 - 03.2016
Skills
Shipping and receiving operations
Distribution and warehousing
Goals and performance
Product and service sales
Supervising and Team Leading
REFERENCE
Jason Wang
Dealer Principle
Nissan Sales / Service Department - Liverpool, NSW
0413 672 567
jwang@liverpoolnissan.com.au
Chris White
Service Manager
Nissan Sales / Service Department - Liverpool, NSW
0434 885 455
chris.white@liverpoolnissan.com.au
Timeline
Service Advisor
Liverpool Nissan
07.2024 - 01.2025
Service Advisor
Tynan Motors Kirrawee Service Centre
03.2023 - 07.2024
Sales Executive
Tynan Motors
03.2022 - 03.2023
Operational Manager
CARBONETICS
02.2020 - 02.2022
Back of House Inspector
WESTFIELD RETAIL SOLUTIONS, WRS
07.2017 - 04.2018
CERTIFICATE IV - TRAINING AND ASSESSMENT TAE40110
TAFE
08.2015 - 03.2016
CERTIFICATE IV - WORK HEALTH & SAFETY
TAFE
06.2015 - 11.2015
Sales Executive
CREATIVE ACTIVATION
05.2011 - 04.2015
MBA - Operations Management
Australian Institute of Business
04.2001 -
Similar Profiles
Reshel KulasekaraReshel Kulasekara
__________________ at The Halyard Liverpool, Vignette Collection, an IHG Hotel-Liverpool__________________ at The Halyard Liverpool, Vignette Collection, an IHG Hotel-Liverpool
Amandeep KaurAmandeep Kaur
Administration Officer at Liverpool Sexual health Clinic Liverpool HospitalAdministration Officer at Liverpool Sexual health Clinic Liverpool Hospital
JESSE CANNELLJESSE CANNELL
Parts Manager / Assistant W/Shop Manager at UD Nissan Trucks / Nissan TanzaniaParts Manager / Assistant W/Shop Manager at UD Nissan Trucks / Nissan Tanzania
Suwanna SangthongrungruangSuwanna Sangthongrungruang
Warehouse Storeperson at DHL Supply ChainWarehouse Storeperson at DHL Supply Chain
Noah De DomizioNoah De Domizio
Private Tutor at NAPrivate Tutor at NA